DANIELLE PEREIRA
Port Kennedy,WA
Summary
Driven administrator with proven organisation, time management and multitasking abilities. Attention to detail and able to break down processes to develop effective solutions. My primary career objective is to diversify and expand my skills and experience and to find full-time employment in a friendly environment which will encourage growth, up-skilling and promotion.
Overview
15
15
years of professional experience
Work History
Administration
Auto League
Maddington
10.2023 - Current
- Ordering of vehicles, Pre stocking vehicles, Licensing of vehicles, Customer Attachment within SAP portal, Creation of repair orders, Deal processing, Creation of reports to manufactures, Allocation of vehicles, Creation of processes
Service Adviser
John Hughes Group
East Victoria Park
04.2023 - 10.2023
- Taking bookings and service enquiries, Answering customer enquires via email, telephone, and face to face, Identify any additional service requirements and documenting them accordingly, Liaise with workshop workers to ensure all work is carried out in the allocated time frame, Ensuring high quality of service work, Ensuring client satisfaction
New Car Stock Controller
Auto League
Midland
05.2021 - 04.2023
- Ordering of vehicles, Pre stocking vehicles, Licensing of vehicles, Customer Attachment within SAP portal, Creation of repair orders, Deal processing, Creation of reports to manufactures, Allocation of vehicles, Creation of processes
Customer Relations Administrator
Idom Automotive Group
Burswood
10.2016 - 05.2021
- Customer Relations of 12 Dealerships - via Email, Sms & Phone, Data Entry, Service Bookings/Recalls, Data Management/Integrity, Extensive knowledge of several vehicle manufactures
- - Nissan, Isuzu, Honda, Holden, Suzuki, Hyundai, Kia, Jeep, Chrysler & Mitsubishi, Cultivated impactful relationships with customers and drove business development by delivering product knowledge, Answered inbound calls per day and directed to designated individuals or departments, Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards, Capitalized on opportunities to enhance customer experiences and bring in repeat business, Upheld strict quality control policies and procedures during customer interactions, Evaluated benefits for each caller to determine service needs and address concerns, Achieved high sales percentage with consultative, valuefocused customer service approach, Fielded customer complaints and queries, fast-tracking them for problem resolution, Achieved top satisfaction, retention and referral rankings on consistent basis, Investigated technical issues using knowledge base and personal experience to complete timely resolutions
Customer Experience Agent
TSA
West Perth, WA
08.2015 - 04.2016
- (TSA Telco – Perth Head Office)
- Product Knowledge of telecommunications provider, Managed outbound call process, triaged customer voicemails and determined priority level of responses, Accepted and processed payments, explained charges on customer bills and resolved complex billing issues, Supported customers with product implementation and usage and answered questions quickly and thoroughly, Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales, Automated contact management system to maintain efficient client organization, Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections, Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques, Created training manuals targeted at resolving simple and difficult customer issues, Developed open and professional relationships with team members, enabling better, more effective customer service, Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement, Oversaw addressing of customer requests for friendly, knowledgeable service and support, Helped customers work within established systems to achieve desired results and maintain company loyalty, Evaluated quality of representatives' phone calls and provided feedback to management, Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
Cashier/Seafood Assistant/Deli Assistant/Night
Woolworths
Ellenbrook, WA
05.2010 - 09.2015
- Replenishment/Long life/Produce, Money Handling, Accepted seafood stock according to temperature requirements of Food Standards Australia (FSA) Seafood preparation, Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines, Added garnishes and other finishing touches to improve plating presentation, Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions, Stored perishable food items in freezer or refrigerator to protect food from spoilage, Re-stocked, organized and arranged service and food stations, Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products, Organized ingredients and restocked supplies to prepare for busy periods, Worked safely and efficiently when handling seafood products, Took apart equipment to rinse, clean and sanitize all components, Reviewed quality of displayed products and removed old or poor quality merchandise, Followed cleaning schedule for floors, walls and storage areas
Assistant Store Manager
Chicken Treat
Ellenbrook, WA
07.2011 - 12.2012
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results, Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels, Assessed, optimized and elevated operations to target current and expected demands, Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness, Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response, Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment
Waitress
Oscar's Restaurant
Ellenbrook, WA
10.2009 - 06.2011
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware, Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions, Stocked server areas with supplies before, during and after shifts to boost performance of serving staff, Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships, Increased sales of high margin menu items through effective upselling, Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution, Minimized customer wait times by efficiently taking and filling large volume of orders each day, Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales, Educated guests on daily specials and appetizers, entrees, desserts and other menu items, Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation, Maintained accuracy while handling payments, giving change and printing receipts to customers, Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests, Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection, Greeted customers, answered questions and recommended specials, wine and desserts to increase profits, Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations, Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction
Education
Dealer Online Licensing Course
05.2021
High School Diploma -
Ballajura Community College
12.2007
Skills
- Data management
- Time management
- Organizational skills
- MS Office
- Communication
- People skills
- Active listening
- Reliable and trustworthy
- Strategy development
- Team development
- Sales expertise
- Problem-solving abilities
- Automotive Industry regulations knowledge
- Call center experience
- Report creation
- High-energy attitude
- Inbound and outbound calling
- Quality control
- Technologically savvy
- Clerical support
- Office Administration
References
- Liam Daniels, Service Manager, 0452271163
- Aaron Loong, Assistant Sales Manager, 0434665170
- Ameer Kamraj, Fleet Consultant, Midland Mitsubishi 0404977911
- Warren Edmonds, 0429377226
- Gemma Berrill, 0425201843
Awards
- Ballajura Community College Police Rangers Service Colours - 5 Years
- Ballajura Community College Active Citizenship Award - 2004
Timeline
Administration
Auto League
10.2023 - Current
Service Adviser
John Hughes Group
04.2023 - 10.2023
New Car Stock Controller
Auto League
05.2021 - 04.2023
Customer Relations Administrator
Idom Automotive Group
10.2016 - 05.2021
Customer Experience Agent
TSA
08.2015 - 04.2016
Assistant Store Manager
Chicken Treat
07.2011 - 12.2012
Cashier/Seafood Assistant/Deli Assistant/Night
Woolworths
05.2010 - 09.2015
Waitress
Oscar's Restaurant
10.2009 - 06.2011
Dealer Online Licensing Course
High School Diploma -
Ballajura Community College
Similar Profiles
Darcie McLeodDarcie McLeod
Receptionist at Auto LeagueReceptionist at Auto League
DOYDOY REMIE JR. O.DOYDOY REMIE JR. O.
Automotive Technician at Maddington Hyundai & Isuzu Ute- Auto LeagueAutomotive Technician at Maddington Hyundai & Isuzu Ute- Auto League
Zach MatsonZach Matson
Professional Baseball Player at Minor League Baseball and Mexican League BaseballProfessional Baseball Player at Minor League Baseball and Mexican League Baseball
Sequoia RewitaSequoia Rewita
Trades Assistant/Peggy at Linkforce EngineeringTrades Assistant/Peggy at Linkforce Engineering
Tanja SeewaldTanja Seewald
Service Advisor at Specialised Truck ServiceService Advisor at Specialised Truck Service