Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Danielle Woodcock-Lawrence

Shoalwater,WA

Summary

Polished Venue Manager with in-depth understanding of crowd control and building safety codes. Tackles issues with relative ease and remains composed in all types of situations. Highly energetic with motivating leadership skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Venue Manager

The Kwinana Local
02.2017 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Shift Manager

Nandos
02.2017 - 08.2020
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Trained and mentored new employees to maximize team performance.
  • Tracked receipts, employee hours, and inventory movements.
  • Supervised ongoing daily production phases.
  • Managed staff hiring, training and supervision.

Education

Completion of Grade 12 -

Rockingham Senior High School
Rockingham, WA
10.2016

Skills

  • Food Running
  • Beverage Preparation
  • Suggestive Selling
  • Cash Register Operation
  • Outgoing Personality
  • Ordering Bar Supplies
  • Handling Difficult Customers
  • Customer Service
  • Liquor, Beer, and Wine Knowledge
  • Responsible Alcohol Service
  • Dining Room Management
  • Highly Reliable
  • Cleanliness and Hygiene
  • Time Management Abilities

Certification

  • Responsible Service of Alcohol
  • Senior First Aid
  • Australian driver’s License
  • Approved Managers Certificate

References

Paul Tropiano

Paul.tropiano@gmail.com

0408903187


Shannon Naiga

Shanzc45@gmail.com

0481114825



Timeline

Assistant Venue Manager

The Kwinana Local
02.2017 - Current

Shift Manager

Nandos
02.2017 - 08.2020

Completion of Grade 12 -

Rockingham Senior High School

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Danielle Woodcock-Lawrence