Danielle Caruana

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
• Structured standardized case management processes to comply with regulatory agency statutes and standards.
• Managed and monitored program activities and evaluated quality for improvement recommendations.
• Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
• Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
• Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
• Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Monitored program performance and outcomes for successful delivery of services.
• Participated in community events to promote services and engage with public.
• Partnered with local organizations to expand access to social and community services.
• Assessed community needs and identified resources for social and community service programs.
• Collaborated with community members to develop and implement service initiatives.
• Researched best practices and developed strategies to improve program outcomes.
• Established and maintained relationships with key stakeholders.
• Advocated for social and community service programs to increase awareness and funding.
• Conducted outreach activities to engage local stakeholders in programs.
• Increased team productivity by implementing streamlined processes and effective communication strategies.

• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Kept clients engaged in social networks and communities for personal health and growth.
• Promoted community integration by providing extensive physical, emotional and social support.
• Visited home environments to help clients develop comprehensive life, technical and job skills.
• Created, prepared, and delivered reports to various departments.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
• Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
• Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
• Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
• Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.

• Day to management of Early Childhood Education setting.
• Lead team of employees.
• Maintained compliance and assessment and ratings to meet National Quality Standards.
• Maintained administration of business operations including preparation of correspondence and reporting on grant funded projects, utilisiation and council reports.
• Succeeded in creating positive work environment and team culture to attract and retain staff.
• Mentored staff through traineeships to gain qualifications.
• Effective time management skills and ability to meet deadlines.
• Experience in conflict resolution
• Chaired Union Consultative Committee
• Chaired WHS Committee
• Union delegate
• Consulted with parents to build and maintain positive support networks and support continuing education strategies

As per description above (management change over)