Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Danielle Ellen Cowan

Woonona,NSW

Summary

I am a passionate & hardworking individual whom is seeking ongoing sustainable employment.

My friendly personality & co-operative nature plus my ability to follow instructions, makes me a valuable team member & an asset i believe to any business.

I have over 20 years’, proven experience in time management & leadership in the areas mainly consisting of Retail & hospitality.

I am proficient in customer service, Barista, & Café skills, Restaurant & Ala’ Carte.

Enthusiastic to change directions in careers though & as have had the fortunate opportunity arise to have recently obtained my : Statement Of Attainment In Community Services & would love the opportunity to have a more purposeful career & divert my attention to the individual needs of each & every person becoming an Individual Support Worker & be fulfilled in what it is I do my helping others achieve their goals daily & im very willing to learn more as I grow as part of your team if given the opportunity .

I’m eager to contribute to team success through hard work, attention to detail & excellent organizational skills. Clear understanding of high quality services & recognised for accuracy & strong attention to detail .

Motivated to learn, grow and excel in the Individual support Homecare Industry.

Overview

25
25
years of professional experience

Work History

Community Support Worker

Simply Helping
Corrimal, NSW
06.2022 - Current
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Planned and hosted on- and off-campus community service activities.
  • Enlisted support of volunteers and collaborated with businesses and community groups.
  • Advocated for clients for comprehensive service delivery and linkage to Type hospital, veterans' benefits opportunities, and community agencies.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Documented data and completed accurate updates to case records.
  • Assisted with discharge planning by coordinating referrals to transportation, housing, healthcare and social and spiritual services
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Café/Bar Assistant -

Fraternity Club
Fairy Meadow, NSW
01.2009 - 01.2018
  • Cash Handling
  • Maintain customer relations + service
  • Prepare & serve food
  • Bar service
  • Barista
  • Poker Machine/Keno service
  • Knowledge & the use of electronic systems.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Food & Beverage Attendant

Formerly Known : Windjammers Restaurant
Novotel Northbeach : Nth Wollongong, NSW
01.2007 - 01.2009
  • Cash Handling
  • Maintain customer relations & service
  • Prepare & serve food
  • Bar service
  • Barista / coffee orders in fine dining
  • Manage bookings & follow up
  • Conferencing & catering
  • Maintain special requests
  • Knowledge & the use of electronic systems.
  • In house Gaming services & Responsible Service of Alcohol accreditation

Office Administrator Coordinator

South Coast Automotive
Unanderra, NSW
01.2006 - 01.2007
  • Cash Handling
  • Administration
  • Opening & closing procedures
  • Promotions & marketing
  • Manual book keeping
  • Receiving stock & organising storage
  • Preparing deliveries & shipment
  • Billing & invoicing.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.

Head Supervisor Chef

The Ritz Restaurant
01.2003 - 01.2006
  • Rostering
  • Menu planning
  • Function set up
  • Portion control
  • Cooking/menu planning
  • Management of staff.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used coordination and planning skills to achieve results according to schedule.

Apprentice Chef

Collegians RLFC, Commercial Cookery
Wollongong, NSW
01.1999 - 01.2003
  • Food preparation
  • Customer service
  • Buffet set up & management of bookings & functions
  • Café & Barista service
  • Working unsupervised in a busy/fast paced environment.
  • Monitored recipe portioning to control food costs.
  • Collaborated with staff members to create meals for large banquets.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.

Education

Commercial Cookery Certificate III - Commercial Cookery

TAFE Wollongong
Wollongong Tafe
01.2003

Responsible Service Of Alcohol & Gambling Conduct - RSA & RCG Certifications

Liquor & Gaming
Wollongong, NSW
11.2021

Statement Of Attainment - in Community Services

Strategix Learning
NSW Wollongong
02.2022

Current First Aid Certificate Updated - Certification : First Aid (Nationally Recognised)

Australia Wide First Aid
Australia Wide
02.2022

Skills

  • Interpersonal clients - Verbal/ written communications
  • Dependable & Responsible
  • Operates well in teams in high pressure environments
  • Attention to Detail
  • Active Listening
  • Multitasking Abilities

Accomplishments

  • Completed year 10 certification @ Woonona Highschool & from that experience I had landed my 4 year apprenticeship @ work placement establishment ( Collegians RLFC.

Additional Information

  • Current WWCC available also @ request ( May 22 )
  • Current criminal history check available @ request ( May 22 )

Timeline

Community Support Worker

Simply Helping
06.2022 - Current

Café/Bar Assistant -

Fraternity Club
01.2009 - 01.2018

Food & Beverage Attendant

Formerly Known : Windjammers Restaurant
01.2007 - 01.2009

Office Administrator Coordinator

South Coast Automotive
01.2006 - 01.2007

Head Supervisor Chef

The Ritz Restaurant
01.2003 - 01.2006

Apprentice Chef

Collegians RLFC, Commercial Cookery
01.1999 - 01.2003

Commercial Cookery Certificate III - Commercial Cookery

TAFE Wollongong

Responsible Service Of Alcohol & Gambling Conduct - RSA & RCG Certifications

Liquor & Gaming

Statement Of Attainment - in Community Services

Strategix Learning

Current First Aid Certificate Updated - Certification : First Aid (Nationally Recognised)

Australia Wide First Aid

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Danielle Ellen Cowan