Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Danielle Joy Black

West Woombye,QLD
Danielle Joy Black

Summary

With over a decade of experience in community services I have dedicated myself to assisting others.

Through professional and lived experiences I have tailored my approach to support work to focus on embracing uniqueness, discovering self-sufficiency, celebrating and further developing existing skills, acknowledging talents, participating meaningfully, finding the funny, engaging authentically and of course having as much fun as possible.

Through active listening and open communication I aim to promote independence and autonomy. By incorporating laughter, learning from our mistakes and enjoying moments I have ultimately achieved individuals goals in a positive way.

With a proven track record of taking on responsibility and leadership I have guided and supported newer staff members to foster a positive and collaborative work environment.

I have handled various challenges that have risen in a dynamic environment ensuring a cohesive and efficient workspace.

My professional experience, coupled with personal insight has allowed me to develop into an adaptable and effective employee.

I demonstrate qualities of patience, respect and understanding, approaching challenges with perspective and infectious optimism.

I have case management expertise and quickly build trust and rapport with clients from diverse cultures to achieve high-quality care for individuals.

Specialising in situational assessments, conflict resolution and effective communication.

I have monitored and reported mental, emotional and behavioural health of individuals as well as collaborated with other members of a health care team to conduct psycho-social assessment, treatment planning and advocacy skills.

I am highly-motivated with a strong worth ethic and exceptional interpersonal skills who works effectively unsupervised and quickly masters new skills.

After some time away I am looking forward to an opportunity to contribute my skills and knowledge to something new.

Overview

12
years of professional experience

Work History

Lifestyles
Diddillibah , Qld

Senior Lifestyle Support Worker / Assistant Day Service Manager
11.2020 - 08.2022

Job overview

  • Oversaw the daily running of Day Service in the absence of management
  • Contributed to the care of various farm animals
  • Personalised support and care to individuals with diverse needs in a day service setting.
  • Assisted individuals in participating in various activities and programs, tailored to their interests and goals.
  • Created and implemented engaging and inclusive recreational and leisure activities.
  • Fostered a safe and supportive environment that promoted independence, socialisation, and personal growth.
  • Collaborated with a multidisciplinary team to develop and implement individualised care plans.
  • Supported individuals in developing and maintaining daily living skills, such as meal preparation, personal hygiene, and household tasks.
  • Monitored and documented individual progress, behaviours, and any changes in physical or emotional well-being of clients
  • Transported and accompanied individuals to appointments, community outings, and recreational activities.
  • Performed regular maintenance tasks such as cleaning equipment, checking and restocking inventory.
  • Evaluated individual and team performance and identified opportunities for improvement.
  • Collaborated with clients to offer solutions to service needs.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Coordinated with management to ensure seamless delivery of services.
  • Created detailed reports on service activities for senior management review.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed employee performance and provided ongoing feedback, coaching, leadership, insight and mentoring to supply knowledge of various clients and programs.
  • Delegated work to staff, setting priorities and goals.
  • Guided employees on changes from management.
  • Developed and implemented safety protocols to ensure compliance with health and safety regulations.
  • Provided support and advice to service users in order to help them achieve their goals.
  • Delivered high-quality person-centred care by responding quickly to changing needs of service
  • Collected and compiled data to document and assess program quality.
  • Built strong and trusting rapport with clients and loved ones.
  • Developed strategies to help individuals cope with their disability.
  • Supervised other workers and caregivers providing services to clients.
  • Administered medication to clients according to strict schedules.
  • Improved client and staff engagement through group activities.
  • Created detailed and individualized plans to best support clients

Edmen Community Staffing Solutions

Community Support Worker
02.2017 - 06.2019

Job overview

  • Performed care and support activities specific to the individual
  • Supported clients during medical appointments, advocating on their behalf when needed.
  • Monitored medications and assisted with medication administration as needed.
  • Familiarizing with many different customers medication summaries, support plans etc
  • Provided transportation for clients to various appointments or activities as required.
  • Counselled clients on mental health issues such as depression, anxiety.
  • Provided support to individuals with disabilities in activities of daily living.
  • Provided emotional support and encouragement to clients
  • Supervised daily hygiene to promote self-sufficiency.
  • Maintained accurate records and documented client
  • Facilitated recreational activities that encouraged socialization and skill development.

Able Care Foundation

Disability Support Worker - Autism, Mental Health and High Challenging Behaviors
12.2018 - 06.2019

Job overview

  • Working in an effective manner with mental health & challenging behaviors.
  • Following and implementing Positive Behavior Support Plans and their strategies.
  • Knowledge and implementation of restrictive practices when required.
  • Supporting participant to have a good quality of life through meeting their goals
  • Assisting with personal care and daily care requirements as needed
  • Homecare duties such as cooking & cleaning; domestic assistance such as bed making & washing.
  • Assessing the practical and emotional needs of a client and drawing up a care plan
  • Providing emotional support by talking to clients and listening to their problems and concerns
  • Helping clients to budget and handle money
  • Helping clients participate in leisure activities
  • Counselling clients
  • Making case notes and completing a log book
  • Accompanying clients in meetings with other agencies and healthcare professionals
  • Collating data and statistics and undertaking administrative duties
  • Working with clients' families to help them to support clients in the most effective way possible
  • Liaising with other support workers, social workers and relevant members of the healthcare profession
  • Attending meetings and training courses with colleagues
  • Managed challenging behaviors through positive reinforcement techniques.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Organized and compiled socio-psychiatric case histories to facilitate accurate diagnoses.
  • Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
  • Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy in individual and group settings.
  • Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
  • Assisted and advocated for clients obtaining financial resources and government entitlements.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Evaluated and addressed individual client needs and concerns.
  • Helped clients develop coping mechanisms, technical abilities and job skills.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Actively encouraged service users to make decisions about their own lives where appropriate.

Millers Roma
Roma, QLD

Assistant Manager
05.2012 - 09.2012

Job overview

  • Built Customer Loyalty
  • Creative Store presentation through implementing visual merchandising standards
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Inventory control
  • Maximizing profit
  • Supervising and training junior staff
  • Cash handling
  • Banking
  • Start/end of day
  • Register transactions
  • Developed a system for tracking inventory and ordering supplies as needed.

Australian Health Call Group

Support Worker
10.2010 - 08.2011

Job overview

  • Catheter Care
  • Showering, Bathing and Dressing
  • Assistance with Mobility
  • Palliative Care
  • Diabetic care and monitoring including Blood Sugar Levels
  • Skin and Pressure Care
  • Joint Movements
  • Eye and Ear Care
  • Medications Monitoring
  • Liaison with General Practitioner
  • Support on returning home from hospital
  • Transport to appointments
  • Assistance with feeding
  • Sleepovers and 24 hour care
  • Assisted clients with personal care, such as showering and dressing.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.

Multicap Mt Ommaney & Kuraby

Disability Support Worker
06.2010 - 10.2010

Job overview

  • Social/community support, light home maintenance
  • Supporting clients with all aspects of daily living, including, but not restricted to; personal care, domestic support
  • Working within the principles of the organisation
  • Reporting potential or actual hazards, risks or incidents immediately to senior support staff
  • Adhering to policies and procedures in Policy and Procedure Manual
  • Adhering to the Staff Code of Conduct and Ethics
  • Undergoing performance appraisals and competencies as required
  • Developed strategies to promote positive social interactions
  • Encouraged independence by providing appropriate levels of support and guidance.
  • Implemented evidence-based interventions to improve academic, communication, and social skills.
  • Utilized a variety of instructional materials such as visuals, manipulatives, games.
  • Developed interesting and interactive learning methods tailored to help individual needs.

Blue Care Unicare Redhill

Disability Support Worker
04.2010 - 10.2010

Job overview

  • Being a member of a team providing an integrated service to meet a person's individual needs.
  • Providing clients and residents with a physically and emotionally secure environment and promote their physical, emotional, social and intellectual well being.
  • Implementing identified training and schedules as directed, including behaviour support programs
  • Assisting in the development of training and individual plans
  • Using a professional level of communication skills to maintain accurate records, write case notes and produce reports.
  • Effectively liaising with clients, families, colleagues and significant others
  • Maintaining a high degree of confidentiality, sensitivity and empathy
  • Attending staff meetings, training and case reviews as directed
  • Assisting with client orientation for new workers as required.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Transported clients to appointments, social events, and other activities as needed.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Facilitated communication between nonverbal individuals using sign language or other methods.
  • Collaborated with other professionals to assess client needs.
  • Guided clients in development of skills and strategies for dealing with individual problems.

Education

Australian Online Courses

Certificate of Client Medication Assistance
01.2023

Cooloola Sunshine Coast Institute of TAFE

Certificate III in Community Services Work
01.2008

Southern QLD Institute of TAFE

Course in Vocation Skills Development Certificate I in Workplace Access
01.2005

Metropolitan South Institute of TAFE

Incomplete Diploma of Nursing (19 units)

Skills

  • Emotional Support
  • First-Aid and CPR
  • Skill Development
  • Behavioral Support
  • Daily Living Assistance
  • Personal Care Assistance
  • Experienced With ASD
  • Case Management
  • Goal Setting and Planning
  • Social Skills Development
  • Lifestyle Support
  • Creative Thinking
  • Personal Growth Support
  • Team Leadership
  • Behavior Support Plans
  • Behavior Redirection
  • Behavior Intervention
  • Active Listening
  • Self Motivation
  • Interpersonal Skills
  • Adaptability and Flexibility
  • Reliability
  • Adaptability
  • Effective Communication
  • Professionalism
  • Relationship Building
  • Multitasking
Availability
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Timeline

Senior Lifestyle Support Worker / Assistant Day Service Manager

Lifestyles
11.2020 - 08.2022

Disability Support Worker - Autism, Mental Health and High Challenging Behaviors

Able Care Foundation
12.2018 - 06.2019

Community Support Worker

Edmen Community Staffing Solutions
02.2017 - 06.2019

Assistant Manager

Millers Roma
05.2012 - 09.2012

Support Worker

Australian Health Call Group
10.2010 - 08.2011

Disability Support Worker

Multicap Mt Ommaney & Kuraby
06.2010 - 10.2010

Disability Support Worker

Blue Care Unicare Redhill
04.2010 - 10.2010

Australian Online Courses

Certificate of Client Medication Assistance

Cooloola Sunshine Coast Institute of TAFE

Certificate III in Community Services Work

Southern QLD Institute of TAFE

Course in Vocation Skills Development Certificate I in Workplace Access

Metropolitan South Institute of TAFE

Incomplete Diploma of Nursing (19 units)
Danielle Joy Black