Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Luppino

Rockbank,VIC

Summary

Highly proactive manager with 10+ years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings.

Overview

13
13
years of professional experience

Work History

Restaurant Manager

Aintree Food And Wine Co
11.2022 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled large amount of daily emails
  • Organised cleaning schedules with outside company
  • Set up meetings with with existing and new vendors

BISTRO MANGER

MR NOMANE CAFE
01.2015 - 01.2017
  • Managed a large team of approx
  • 30 team members, Ran successful lunch and dinner services for up to 300 guests, Hired, fired, and trained staff, Computerized daily tasks, Ensuring customer complaints were dealt with professionally and promptly, Handled all situations that came up efficiently, Helped come up with different specials to attract new customers, Worked closely with kitchen staff

CAFE MANAGER

01.2013 - 01.2015
  • Lead a team in a busy cafe environment, Rostering, Stocktake, Ensuring customer complaints were dealt with professionally and promptly, Lead a team, did hiring and firing and training

BISTRO FOOD AND BEVERAGE ATTENDANT

WESTWATERS HOTEL AND ENTERTAINMENT COMPLEX
01.2012 - 01.2013
  • Full table service, Handled bookings, Ran the pass, Bar and barista work

Traineeship

10-20 Lake st
01.2011 - 01.2012
  • Order taking on a portable device and computer till, Work behind the bar pouring drinks/cocktails and coffees, Worked across bistro, cafe, sports bar and functions, Full table service, Handled bookings, Ran the pass, Bar and barista work

Education

CERT 3 IN HOSPITALITY

Year 12 Diploma -

Mowbray College
01.2011

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Point of Sale (POS) system operation
  • Shift Management
  • Organization and prioritization
  • Adaptable
  • Schedule Coordination
  • Supervisory skills
  • Recruitment
  • Order delivery practices

Timeline

Restaurant Manager

Aintree Food And Wine Co
11.2022 - Current

BISTRO MANGER

MR NOMANE CAFE
01.2015 - 01.2017

CAFE MANAGER

01.2013 - 01.2015

BISTRO FOOD AND BEVERAGE ATTENDANT

WESTWATERS HOTEL AND ENTERTAINMENT COMPLEX
01.2012 - 01.2013

Traineeship

10-20 Lake st
01.2011 - 01.2012

CERT 3 IN HOSPITALITY

Year 12 Diploma -

Mowbray College

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Danielle Luppino