DANIELLE PELSKY
Scarborough,QLD
Summary
Bubbly, confident, and outgoing with a great sense of humour and a positive outlook to life. Effective multi-tasker able to handle a high volume of tasks with accuracy and professionalism. Proven ability to build trust and a strong rapport with customers and cross-functional teams, using strong communication and problem-solving skills. Currently studying a Certificate III in Travel and seeking a new position to further my career.
Overview
22
22
years of professional experience
Work History
Cruise Consultant
PRINCESS CRUISES
01.2023 - Current
- Reservations and assisting customers and travel agents booking Cruises, flights, transfers, tours and shore excursions
- Servicing bookings, updating details, taking payments and escalating to appropriate departments if required
- Communication across multiple channels such as email, phone and live chat
- Working with KPI’s, upselling and cross selling
- Direct knowledge of ship layouts and processes
- Extensive knowledge of Cruise destinations, tours and ports
- Experience working remotely and effectively maintaining a high standard of work and professionalism
- 2024 Wave Winner for achieving the most sales and upsells of products.
Personal Sabbatical
01.2021 - 01.2022
- Sold business and moved to Australia from New Zealand
- Focused on family and explored new career opportunities in Australia.
Founder / Owner
Summer of Eve – Online Kids Clothing Store
01.2017 - 01.2021
- Utilised a creative passion and personal interest in fashion to sew and design baby and children’s clothing online
- Successfully built a social media following of 70K followers with clothing stocked in more than 10 stores worldwide
- Picked and packed customer orders before wrapping and producing shipping labels in preparation for shipment to customers
- Oversaw the photography and editing of pieces for advertising
- Managed all social media marketing including Facebook advertisements, content creation, and email marketing
- Sketched new designs and development by the manufacturing team
- Wrote content, articles, and blogs to generate business interest
- Managed all business administrative duties and used Xero to process orders
- Developed and updated a shopify website, store website, and Google SEO
- Excellent communication skills to build and maintain relationships with influencers and business around the world.
Rural Finance Officer
Rabobank
01.2015 - 01.2016
- Supported the Rural Manager in the delivery of excellent customer service to new and existing clients
- Oversaw the financial analysis and preparation of loan applications and reports
- Maintained a comprehensive understanding of general banking and services on offer to provide tailored advice and solutions to customers
- Assisted two Area Managers and clients in the Whangarei and Far North regions, and provided advice on the rural industry
- Performed annual credit reviews on client accounts, and assisted with setting up accounts, internet banking, and updating information in systems
- Skilled in entering and balancing budgets and cashflow
- Responded to customer enquiries via phone and booked appointments
- Met with customers in person for meetings and to sign documents.
Customer Service Specialist
Fonterra
01.2014 - 01.2015
- Built and maintained strong relationships with suppliers and key stakeholders in the Fonterra and rural industry, with a focus on excellent customer service
- Maintained an extensive knowledge in milk quality, shares, and payments, policies and procedures, plant operation, and general farming practice
- Oversaw administrative duties including data entry, preparation of insurance letters, and updating information across systems
- Conducted team meetings and recorded minutes
- Worked with customers to provided tailored solutions
- Created and demonstrated movement in Fonterra’s core values across New Zealand and globally as a Values Advocate.
Customer Service Officer
ANZ / National Bank
01.2008 - 01.2014
Manager & Retail Assistant
The Just Group (Just Jeans & Jay Jays)
01.2002 - 01.2007
Customer Service Representative
Accident Compensation Corporation
01.2005 - 01.2006
Customer Service Representative / Teller
Bank of New Zealand
01.2007
Education
BACHELOR OF SOCIAL SCIENCES - PSYCHOLOGY & HISTORY
Waikato University
01.2002
Certificate 3 Travel -
Travel
Queensland Skills
- Creative
- Reliable
- Can-Do Attitude
- Effective Communication
- Able to Adapt & Embrace Change
- Organisation & Time Management
- Highly Developed Interpersonal Skills
- Positive Leader & Role Model
- Self-Motivated & Results Driven, KPI's
- Strong Numeracy & Literacy Skills
- Professional Phone Manner
- Computer Proficiency and Tech Savvy
- CRM
- MS Office Suite
- Xero
- Cruise industry knowledge
- Effectively Work Remotely
References
References can be provided on request.
Timeline
Cruise Consultant
PRINCESS CRUISES
01.2023 - Current
Personal Sabbatical
01.2021 - 01.2022
Founder / Owner
Summer of Eve – Online Kids Clothing Store
01.2017 - 01.2021
Rural Finance Officer
Rabobank
01.2015 - 01.2016
Customer Service Specialist
Fonterra
01.2014 - 01.2015
Customer Service Officer
ANZ / National Bank
01.2008 - 01.2014
Customer Service Representative / Teller
Bank of New Zealand
01.2007
Customer Service Representative
Accident Compensation Corporation
01.2005 - 01.2006
Manager & Retail Assistant
The Just Group (Just Jeans & Jay Jays)
01.2002 - 01.2007
BACHELOR OF SOCIAL SCIENCES - PSYCHOLOGY & HISTORY
Waikato University
Certificate 3 Travel -
Travel
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