Summary
Overview
Work History
Education
Skills
Timeline
Generic

DANIEL SCOTT BUTCHART

Seaforth

Summary

A highly skilled and passionate events manager with extensive experience in hospitality, customer service, sales, operations, project management.

The ability to work effectively under high-pressure environments with a high level of organisation, negotiation and presentation skills.

Detail oriented and experienced in managing multiple stakeholders. Recognised by employers as a quick thinking problem solver, self-starter, versatile team player and confident leader.

Overview

17
17
years of professional experience

Work History

Head of Events & Sales

Iris Capital Group
06.2023 - Current
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in a team environment.
  • Delivered memorable events that exceeded client expectations, leading to increased repeat business and referrals.
  • Cultivated lasting relationships with key industry partners, expanding the company''s network of reliable service providers.
  • Skillfully negotiated contracts with venues and suppliers for favourable terms that benefited both parties involved in the event planning process.
  • Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and support team members and volunteers.
  • Trained and supervised event staff to complete tasks on time.
  • Consistently met and exceeded revenue goals by identifying new business opportunities and expanding the company''s client base.
  • Developed and maintained courteous and effective working relationships.
  • Generated significant cost savings through efficient budget management and effective vendor negotiation tactics.

Events Manager

Manly Wharf Hotel
09.2019 - 09.2022
  • Manage enquires in a timely manner selling appropriate package spaces based on individual client needs including corporate and social events
  • Recruit, build and train an events specific team for successful delivery of events whilst maintaining labour control to deliver on budget
  • Administration, creation of event manuals and group documents procedures for events departments across the brand
  • Face to face client interaction, conceptual brand awareness and client relationship management including delivery of events
  • Run sheet creation using IVVY for communication to all internal departments for successful delivery of events in time and on budget
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated florists, photographers, and musicians for events.
  • Interviewed clients to understand event scopes of work and establish budgets.
  • Liaised with clients to determine exact event requirements.

Events Operations Manager

Watsons Bay Boutique Hotel
01.2014 - 01.2017
  • Manage and work with multiple internal departments and stakeholders to deliver successful events on time whilst exceeding client’s expectations
  • Events include corporate conferencing, social, media/marketing and weddings
  • Recruit, build and train an events specific team for successful delivery of events whilst maintaining labour control to deliver on budget
  • Administration, creation of event manuals and group documents procedures for events departments across the brand
  • Face to face client interaction, conceptual brand awareness and client relationship management
  • Event conceptualisation, working with marketing department and council in delivering community based events
  • Run sheet creation using Res Function and creating briefs for events for successful communication to all internal departments for successful delivery of events
  • Budget control for department for all costs including dry cleaning, wages, cutlery, props, uniforms etc
  • Coordinated with kitchen and catering staff on delivery, timing and service style of food.
  • Generated ideas to enhance and expand current event offerings.

General/Events Manager

Bars March, Animal Welfare League
03.2012 - 04.2014
  • Implementation of the 2014 re-brand of this annual month-long, citywide on-premise promotion involving over 60 venues
  • Recruitment, training and development of new team members to meet growth of organisation
  • Sponsorship management (partners range from major liquor brands to fashion labels and boutique retailers) for events and
  • Source and enlist new partner bars for 2014
  • Events Manager for five major events during March with over 300pax for each event
  • Events operations and co-ordination
  • Location scouting and securing suitable venues for each event
  • Worked within allocated budgets to deliver successful events on time and within budget
  • Marketing via creation and implementation of activations for events to attract maximum press and Social Media coverage, significantly growing the Bars March brand and profile
  • Executing new competition platform over Social Media channels helping to grow Facebook and Instagram followers significantly for 2014
  • Liaised and managed multiple stakeholders on a day to day basis including PR and media companies, National sponsor, events sponsors, venues, volunteers, Animal Welfare League NSW and Bars March team

Guest Relations Manager

The Grounds Of Alexandria
01.2013 - 01.2014
  • Manage and effectively operate hosting team to maximise café turnover and provide maximum profitability on tables with daily and weekly KPI’s based on ‘First Point of Contact’
  • Manage client expectations and provide accurate wait times on extremely high turnover
  • Manage any complaints or grievances and provide team with support during these very busy times
  • Create JD and write systems and procedures and manual for hosting across ‘The Grounds’ brand for it’s imminent expansion
  • Rostering and recruitment for expansion of team to meet venue and brand’s expansion
  • Training and on-going development of Guest Relations Team
  • Manage VIP client and create systems and procedures to develop ‘Friends of The Grounds’ concept and database
  • Manage multiple stakeholders on a daily basis including owners, clients, local businesses and internal departments
  • Design, create and develop uniforms for each department across the brand utilising multiple stakeholders

Host and Restaurant Manager

Hugo’s Bar Pizza
01.2011 - 01.2013
  • Staff management including rostering, section allocation and training
  • Co-ordination of restaurant, kitchen and bar
  • Reservations and hosting with average of 5 turnovers per night
  • Manage and control nightly takings and cash up at end of shift
  • Run weekly management meetings
  • Provide excellent wine knowledge to customers
  • Ensure all staff adhere to Responsible Service of Alcohol and all licensing regulations
  • Guest Relations and managing client expectations
  • Hosting and managing VIP guests
  • Managing multiple stakeholders including staff, clients, owners and internal departments
  • Promotions and Marketing via special offers and Social Media management to help grow clientele
  • Manage and achieve set daily and weekly budgets and KPI’s.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers and food runners with keeping dining area ready for every guest.

Proprietor

The Jervis Bay Guesthouse
01.2009 - 01.2011
  • Set up and implement all administration procedures
  • Concierge service
  • Launch and maintain corporate site and Facebook page for Jervis Bay Guesthouse
  • Implement procedures and manage all booking enquiries
  • Re-design and decorate Guesthouse during ownership changeover
  • Liaison with local Tourism offices, businesses and local council
  • Property and rental management
  • Preparation and service of food
  • Property maintenance
  • Housekeeping
  • Business development
  • Wedding/events and operations management for over 100, food catering, building and maintaining third party contacts for future events


Visual Merchandising Manager

Diesel Australia
02.2007 - 02.2009
  • Oversaw visual merchandising for new store openings and store collateral change-outs.
  • Managed merchandising standards and maintained consistency across distribution channels
  • Created look and feel of visual merchandising publications to better target specific audiences.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Created interior displays to promote products in alignment with corporate sales objectives from head office in Italy
  • Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
  • Created visual displays to highlight new and featured products.

Education

BA - Media and Communications

Macquarie University
North Ryde, NSW
2001

Higher School Certificate -

SCECGS Redlands
Cremorne, NSW
1997

Skills

Ability to manage multiple stakeholders with quick problem solving abilities

Excellent attention to detail Highly organised and self motivated

A self-starter, versatile team player and confident leader

Sales, rostering, training, reservations and budget control

Timeline

Head of Events & Sales

Iris Capital Group
06.2023 - Current

Events Manager

Manly Wharf Hotel
09.2019 - 09.2022

Events Operations Manager

Watsons Bay Boutique Hotel
01.2014 - 01.2017

Guest Relations Manager

The Grounds Of Alexandria
01.2013 - 01.2014

General/Events Manager

Bars March, Animal Welfare League
03.2012 - 04.2014

Host and Restaurant Manager

Hugo’s Bar Pizza
01.2011 - 01.2013

Proprietor

The Jervis Bay Guesthouse
01.2009 - 01.2011

Visual Merchandising Manager

Diesel Australia
02.2007 - 02.2009

BA - Media and Communications

Macquarie University

Higher School Certificate -

SCECGS Redlands

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