Daniel Smith
Gymea,Australia
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
10
10
years of professional experience
Work History
Compliance Officer
Peninsula Australia (Formerly Employsure)
03.2024 - Current
- Compliance monitoring of meetings by sub-authorised representatives held via zoom and face to face
- Conducting 1:1 coaching to improve agent performance and governance
- Compliance monitoring of telesales team telephone calls
- Provision of training to sub-authorised representatives including induction, workshops and buzz sessions
- Support and assistance to management to drive compliance through quality assessment and feedback
- Developed and delivered compliance training materials, enhancing team knowledge and adherence to regulations
- Regularly take control of the Mutual inbox with regular involvement with internal stakeholders in the business
- Managed ASIC registrations for all sub-authorised representatives, ensuring 100% compliance with regulatory requirements
- Provided scripting assistance and coaching to sub-authorised representatives, improving call centre compliance and agent performance
- Employment and WHS claims - review the claims submitted to ensure that they meet the terms and conditions in the PDS and approve/decline the claim based on supporting documents. Then liaising with internal Lawyers who will represent the client with conciliations, hearings, etc
- A non-for-profit mutual fund inside a 3rd party HR company that offers a financial product called Peninsula Protect; a financial product providing discretionary protection against employment relations claims and health and safety claims. As it is like insurance, regular and systematic reviews of sales meetings and materials exchanged are monitored to maintain compliance and company standards.
- Achievements
- Regularly maintained compliance and re-training to bring overall compliance rating from 70% each month up to an average of 90% with a company best month of 96% in March 2025.
- Prepared quarterly training material and conducted training with all sub-authorised representatives based on the common compliance issues in the current quarter.
- Created more efficient procedures with the Compliance Officer role including the creation of templates and a new compliance report template that highlighted each compliance topic for every reviewed meeting.
Disability Employment Consultant
APM Recruitment Services
06.2023 - 03.2024
- Counseled job seekers on career goals and skills, improving placement success rates
- Sourced and connected candidates with employers through calls and face-to-face marketing, enhancing relationship building
- Maintained accurate records and generated reports to track candidate outcomes and service effectiveness
- Strengthened local business relationships to facilitate job placements and compliance with employment standards
2IC/Assistant Manager
East Hills Hotel
08.2022 - 05.2023
- Managed compliance and auditing of TAB and gaming operations, ensuring adherence to governance and regulatory standards
- Led coaching and development of bar and gaming staff, improving team performance
- Resolved escalated customer complaints, increasing customer satisfaction
- Conducted banking duties and maintained accurate record keeping and reporting
- Collaborated with team members to deliver high-quality customer service in a fast-paced environment
Assistant Manager
Redcape Hotel Group - Kings Head Tavern/The Courthouse Hotel/Kinselas
07.2020 - 08.2022
- Oversaw daily venue operations including staff management, rostering, and compliance with RSA and venue policies
- Recruited and inducted new staff, enhancing team capabilities and compliance awareness
- Managed patron RSA compliance, reducing incidents through proactive monitoring and training
- Balanced tills and managed opening/closing procedures, ensuring accurate financial control
Customer Assist/Team Leader
Canterbury League Club
12.2015 - 07.2020
- Managed daily staff roster and employee replacements, optimizing team collaboration and productivity
- Ensured compliance with policies and standards in poker machine operations and soft count runs
- Maintained bar cleanliness and accounted for company property, enhancing customer experience
- Addressed customer concerns promptly, improving customer conflict resolution and loyalty
Skills
- Compliance Monitoring
- Reporting requirements
- Stakeholder meetings
- Training delivery
- Project coordination
- Auditing processes
- Investigations skills
- Document review
- Compliance reviews
- Compliance procedures
Timeline
Compliance Officer
Peninsula Australia (Formerly Employsure)
03.2024 - Current
Disability Employment Consultant
APM Recruitment Services
06.2023 - 03.2024
2IC/Assistant Manager
East Hills Hotel
08.2022 - 05.2023
Assistant Manager
Redcape Hotel Group - Kings Head Tavern/The Courthouse Hotel/Kinselas
07.2020 - 08.2022
Customer Assist/Team Leader
Canterbury League Club
12.2015 - 07.2020