Daniel Yi Li
65 Lincoln Street Belfield,NSW
Summary
Sales professional able to work in fast-paced environments with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Product Quality Manager
McDonalds
10.2021 - Current
- Management role with a team of 60 staff.
- Conducted root cause analysis on defective products and ensuring corrective actions taken to improve workplace practices.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Excelled in every store position and regularly backed up front-line staff.
Sales Associate
Casboutique
05.2023 - Current
- Maintained current clientele whilst consistently prospecting new leads.
- Assisted with closing deals for luxury brand accessories.
Sales Assistant
Kraftwood Furniture
01.2022 - 03.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelors of Computer Science (Honours) - IT Network Security
University of Technology Sydney
Sydney, NSW01-2027
High School Diploma -
Sydney Technical High School
Bexley, NSW09-2022
Skills
- Customer Support Skills: Experienced with tailoring my service to a client/customer depending on their needs and wants, providing premium and personal service with each individual Able to match their tone, energy and body language when necessary
- Risk Management: Able to identify potential hazards and risks in order to ensure a safe working environment for patrons and staff
- Problem-solving skills: Ability to adapt and remain calm to fast-paced and sudden situations as well as the ability to prioritise issues to be solved
- Inventory Management: Experienced with managing inventory and supply orders, maintaining optimal stock levels to ensure smooth operations within the business
- Management Skills: Able to delegate tasks, communicate properly and give assistance to staff members in order for the operations of the business to run smoothly
Certification
- First Aid Certificate - CPR, basic ELS, First Aid
- Criminal History Check Certificate/Right to Work Check
- RSA - Responsible Service of Alcohol
- RCG - Responsible Conduct of Gambling
- ARCG - Advanced Responsible Conduct of Gambling
- Fire Training
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Sales Associate
Casboutique
05.2023 - Current
Sales Assistant
Kraftwood Furniture
01.2022 - 03.2023
Product Quality Manager
McDonalds
10.2021 - Current
Bachelors of Computer Science (Honours) - IT Network Security
University of Technology Sydney
High School Diploma -
Sydney Technical High School
Similar Profiles
Ryli WilkinsonRyli Wilkinson
Cashier at McDonaldsCashier at McDonalds
Payton KildowPayton Kildow
Crew Member at McdonaldsCrew Member at Mcdonalds
Georgia BellamyGeorgia Bellamy
Shift Manager at McdonaldsShift Manager at Mcdonalds