Daniil Rauzin
Doreen,VIC
Summary
Experienced contact centre agent with a strong focus on delivering exceptional customer service. Known for effectively utilizing excellent communication and problem-solving abilities to address customer issues. Consistently surpassing productivity and quality targets in fast-paced, high-volume environments. Skilled in cultivating and maintaining long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
Work History
Contact Centre Agent
MSI Australia
05.2024 - Current
- Booked clients for their medical procedures.
- Processed refunds and rescheduled clients.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Customer Support Agent
The Good Guys
12.2022 - 03.2023
- I handle customers complaint and claims on their insured damaged products.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Customer Support Agent
Telstra
01.2021 - 12.2022
- Took calls and handled fixing customers NBN
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Removalist
CBD Movers
11.2021 - 01.2022
- Drove a removals truck and communicated with clients.
- Strapped items down over protective padding to secure throughout transportation.
- Moved furniture and boxes using utility dolly and truck ramp.
Manager
McDonald's
09.2017 - 11.2021
- Managed a restaurant to run as efficiently as possible.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Computer Science - Computer Science And Programming
La Trobe University
11-2027
Diploma of Information Technology - Information Technology
La Trobe University
Melbourne, VIC11-2023
High School Diploma - undefined
Montmorency Secondary College
Montmorency, VIC11.2020
Skills
- Complaint resolution
- Service standard compliance
- Receiving support
- Team Leadership
Languages
English
Russian
French
Personal Information
Title: Transcriptionist
Technical Profile
- Microsoft Word
- Google Drive
- Microsoft Windows
- Adobe Acrobat
- Google Docs
- Microsoft Office
Timeline
Contact Centre Agent
MSI Australia
05.2024 - Current
Customer Support Agent
The Good Guys
12.2022 - 03.2023
Removalist
CBD Movers
11.2021 - 01.2022
Customer Support Agent
Telstra
01.2021 - 12.2022
Manager
McDonald's
09.2017 - 11.2021
High School Diploma - undefined
Montmorency Secondary College
Bachelor of Computer Science - Computer Science And Programming
La Trobe University
Diploma of Information Technology - Information Technology
La Trobe University
Similar Profiles
Mohamed ZahabeMohamed Zahabe
Contact Center Representative at MSI AustraliaContact Center Representative at MSI Australia
Yolanda VeraYolanda Vera
Senior Project Coordinator & Contract -Fixed Term at MSI AustraliaSenior Project Coordinator & Contract -Fixed Term at MSI Australia
Yolanda VeraYolanda Vera
Project & Operations Coordinator-Fixed Term at MSI AustraliaProject & Operations Coordinator-Fixed Term at MSI Australia