Danijel Bozic

Company Overview: ANZ Bank provides banking and financial products and services to over 8.5 million retail and business customers, and operate across 32 markets

• Led the successful migration of the Australian Branch Network (ABN) team’s reporting infrastructure from manual Excel and Access reports to modern, cloud-based platforms including Power BI, Qlik Sense, SQL Server Management Studio (SSMS), Teradata, and Starburst—enhancing scalability, reliability, and data governance.

• Designed, developed, and maintained a portfolio of over 40 Qlik Sense dashboards and reports, implementing structured user access protocols and ensuring consistent performance through proactive maintenance.

• Delivered high-impact ad-hoc analyses for senior leadership across risk forums and regulatory domains, including complaints, financial hardship, anti-money laundering (AML), suspicious activity monitoring, and Know Your Customer (KYC) compliance—supporting strategic decision-making and regulatory adherence.

Key Achievement:

• Automation – Led to a cross-functional audit of Customer Engagement – Performance & Governance reporting, identifying opportunities to reduce manual effort (FTE), eliminate redundant reports, and accelerate automation adoption across broader teams.
• Technology Migration & Modernization – Led the strategic migration from legacy tools (Excel, Access, Power BI, Teradata) to modern platforms including Vantage, Jungle, and Qlik Sense, enhancing scalability, performance, and data governance.
• High-Impact Reporting & Insights – Delivered high-visibility reporting across critical domains including customer complaints, financial hardship, suspicious/unusual activity, and regulatory threshold breaches, supporting compliance and executive decision-making.
• Mentoring the team – Uplifted team capability in self-servicing through automated reports, Excel skill development, and data interpretation.

Company Overview: AGL is the largest ASX-listed investor in renewable energy and has more than 3.6 million customers.

• Led the development and automation of timeliness dashboards across operations (Billing/Credit) to identify delays before customers were impacted (also used for marketing campaigns, regulatory reporting, and audits).

• Led and mentored the transition to Power BI, Big Data (Hadoop), and SAP HANA to provide richer, deeper customer analysis, enabling faster data integration, and the ability to utilize text and sentiment analytics.

• Developed reports to track performance and generate insights to drive proactive initiatives.

• Implemented measures of success for customer web behavior.

Key Achievements:

Insight – Developed timeliness metrics which measured connection/transfer efficiency of network providers and customers, lifting connection speed & success rate by 39% ensuring customers were not left without power and network providers adhere to SLA’s

Reporting – Developed metrics for marketing/revenue assurance/service delivery teams to better manage their perspective areas

Automation – Automate campaign data ensuring self service capability for reoccurring campaigns.

Company Overview: National Australia Bank is one of the four largest financial institutions in Australia, operating over 6,000 branches, service centers, and ATMs, serving 12.7 million customers.

• Established metrics to measure GOS (grade of service), efficiency and quality of clients

• Established team reporting to aid management with visibility of team activities, volumes, peak times and efficiency of individual staff

• Migrate key report from excel to tableau

Key Achievements:

• Customer Journey – Led the rollout of an end-to-end customer journey framework across multiple business units, including Operations, Asset Control, Advice, Trade, and Document Control, enhancing visibility and alignment across functions.
• Oversight / Performance - Developed and implemented team-level reporting dashboards to provide management with real-time insights into activity volumes, peak periods, and individual staff efficiency, supporting data-driven workforce planning.
• Automation - Developed and built automated Tableau dashboards tailored to daily, weekly, and monthly operational metrics. Delivered training to teams to promote self-service analytics and improve data literacy.

• Company Overview: An energy retailer and generator with 1.6 million customers across eastern Australia, employing 2300 people.

• Company Overview: Superannuation, Pensions and Financial Planning Catholic Super is an Australian superannuation fund currently managing $6.68 billion (Fund Value as at 28 February 2015) on behalf of over 72,000

• Company Overview: KPMG are a global network of professional firms providing Audit, Tax and Advisory services across a wide range of industries, Government and not for profit sectors. KPMG Enterprise provides a full range of services tailored to meet the unique needs of mid-sized, fast growing and family owned businesses.

• Company Overview: Open Universities Australia (OUA) is an online higher education organization based in Australia providing online education for local and international students through leading Australia Universities such as Swinburne/Curtin/Macquarie/RMIT.