- Camping
- 4x4 and off-road adventures
- Cooking and baking
- Family Orientated
Danika Piscopo
Morayfield,QLD
Summary
Dedicated and detail - orientated Pharmacy Technician with proven skills in improving customer care, improving office flow and having high communication skills and strong levels of professionalism. I can adapt to change and challenges with ease with strong problem solving skills and knowing there is always a way to work smarter not harder.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Beachmere Discount Drug Stores (Thrive Pharmacy Group)
11.2020 - Current
- Serving and greeting customers with a friendly manner and building strong customer rapport
- Creating ways to optimise shop work flow - an example of this was creating a numbered filing system for prescriptions which has now been adapted across all 9 Thrive Pharmacy Group stores.
- Managed the store email - delegating emails to correct recipients and responding to emails in a timely manner
- Answering phone calls in a timely manner and if needed transferring calls to the correct department
- Manage customer accounts, processing payments for accounts and following up an overdue accounts
- Receiving of daily orders and entering invoices in a timely manner
- Preparing all accounts and invoices to the bookkeeper by end of month and following up any unknown payments
- Ordering of stationery for the pharmacy and also ordering the stock for all retail items and liaising with brand representative to secure promotional prices
- Managing the team on tasks such as stock take, head office communications and promotional catalogue compliance
- Organising and coordinating staff birthday morning teas, Secret Santa and staff activities (Christmas lunch, R U OK? Day Lunch etc.)
Administrative Assistant
Innovative Stainless Solutions
06.2015 - 11.2020
- Developed and maintained filing systems for easy access to critical documents.
- Streamlined office operations by implementing new software tools, improving overall productivity.
- Oversaw inventory management for office supplies, optimizing procurement processes and reducing costs.
- Led initiatives to improve office organization and implement best practices in administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
QLD Highschool Certificate -
St Rita's College
Clayfield, QLD11-2014
Skills
- Problem-solving skills
- Team collaboration
- Workflow optimisation
- High organisation and time management
- High attention to detail
Interests
Timeline
Pharmacy Technician
Beachmere Discount Drug Stores (Thrive Pharmacy Group)
11.2020 - Current
Administrative Assistant
Innovative Stainless Solutions
06.2015 - 11.2020
QLD Highschool Certificate -
St Rita's College
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