DANIKA SYLVESTER
Knoxfield,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
BP (British Petroleum)
01.2020 - Current
- Mentored new hires on POS systems, company standards, as wells as customer service expectations
- Ensured accurate inventory counts for over 200 items by counting stock and timely identifying and reconciling any discrepancies
- Inspected variety of new merchandise and stocked shelves in an appealing manner
- Utilized 2 POS systems to process 100+ orders per shift while ensuring an $0 cash discrepancy
- Followed procedures to ensure safe food preparation, assembly, and presentation.
Barista
Shingle Inn
01.2021 - 01.2022
- Memorised 30+ menu items and weekly rotating specials to provide customised recommendations to guests
- Curated a wide variety of beverages in a fast-paced working environment, while enhancing work efficiency and stress management skills
- Coordinated with waitstaff, kitchen, and managers to ensure each guest was assigned and satisfied with their service
- Adept at handling multiple customer requests and queries in a quick, courteous, and professional manner
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
Education
Bachelor of Commerce -
Australian Catholic University
Melbourne, VIC12.2024
VCE Certificate -
Sacred Heart Girls' College
Melbourne, VIC01.2019
Certificate III Laboratory Skills -
Holmesglen Institue of TAFE
Melbourne01.2019
Skills
- Customer Relations
- POS systems
- OHN Training
- MS Word
- Excel
- PowerPoint
- Problem Resolution
- Customer RMA management
- Scheduling
- De-Escalation Techniques
- Recordkeeping strengths
Languages
Tamil
Limited Working
Timeline
Barista
Shingle Inn
01.2021 - 01.2022
Customer Service Representative
BP (British Petroleum)
01.2020 - Current
Bachelor of Commerce -
Australian Catholic University
VCE Certificate -
Sacred Heart Girls' College
Certificate III Laboratory Skills -
Holmesglen Institue of TAFE
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