Summary
Overview
Work History
Education
Skills
Timeline
Generic
DANIL ROMANOV

DANIL ROMANOV

Summary

I am a professional, proactive and friendly customer service specialist with eight years' experience working for a Premium Cruise Line company. Growth-minded leader with a passion for people and a talent for communication. At present, I am actively seeking a customer service manager role where I believe I can best utilise my experience and in turn add immediate value to any organisation. My focus is to deliver exceptional service in every interaction with the customer. I take pride in my ability to connect with people, understand their needs and desires and offer the highest standards in every customer experience. I am highly ambitious and passionate towards my work and have a keen desire to continue to grow within an organisation.

Overview

10
10
years of professional experience

Work History

Manager

Metro Coffee
06.2023 - Current
  • Increased revenue by 10% through effective cost control and strategic marketing initiatives
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Assistant Maitre D' Specialty Restaurant

Celebrity Cruises, Beyond
09.2022 - 12.2022
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Motivated staff to perform at peak efficiency and quality.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Head Waiter Luminae

Celebrity Cruises, Beyond
05.2022 - 08.2022
  • Successfully managed a team of 20+ employees to ensure customer satisfaction and operational excellence
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
  • Optimized table management by strategically seating guests based on reservation status and party size.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.

Chef De Rang Le Voyage By Daiel Boulud

Celebrity Cruises - Beyond
03.2022 - 05.2022
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Trained new employees on proper serving techniques and restaurant procedures, fostering a cohesive team atmosphere.

Senior Waiter

Celebrity Cruises - Edge
05.2021 - 01.2022
  • Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
  • Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
  • Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
  • Assisted management with scheduling adjustments to optimize staffing levels during peak hours.
  • Consistently exceeded sales goals by utilizing deep knowledge of the menu offerings as well as staying up-to-date on current promotions.

Head Waiter

Celebrity Cruises - Edge
06.2019 - 11.2019
  • Completely in charge of Crew Dinning Area operations
  • Overseeing and supervising the crew dining area with over 1000 crew members
  • Organizing and enforcing a safe working environment for the crew
  • Inspecting dining and serving areas, as well as all the equipment in use and storage areas for organization and cleanliness
  • Getting feedback from the guests in order to ensure the satisfaction with both the food and service.

Waiter

Celebrity Cruises - Edge
04.2019 - 06.2019
  • Reporting daily financial data for all specialty restaurants to send to head office in Miami
  • Eden restaurants paperwork and daily reports
  • Reservations for customers and invitation cards
  • Serving CEO & VIP'S to promote the ships opening.
  • Maintained accurate inventory levels for all front-of-house supplies, reducing waste and saving costs.
  • Ensured compliance with all health department regulations by maintaining a clean workspace at all times.

Waiter Specialty Restaurant

Celebrity Cruises - Solstice
09.2017 - 02.2019
  • Provide excellent service according to company's standards
  • Take and serve food/drink orders
  • Check products for quality
  • Cooperate and communicate with front and back of house
  • Up-sell when appropriate
  • Hosting the Captain and Executive Committee gatherings, meetings and celebrations.

Assistant Waiter Specialty Restaurant

Celebrity Cruises - Solstice
10.2016 - 07.2017
  • Communicating between the front and back of house during service
  • Break down of orders course by course with importance of expressing of dietary requirements.

Assistant Waiter

Celebrity Cruises - Solstice
11.2015 - 06.2016
  • Provide attentive and personalized service to ensure that guests requests are fulfilled completely
  • Clean, organize and maintain designated service station
  • Aiding and following Waiter's instructions during service.

Business Owner

Irkutsk Health Food Store
10.2013 - 04.2015
  • Complete business fit out and grand opening
  • Marketing
  • Communicating and managing staff
  • Approving/ Controlling expenditures
  • Customer service and feedback
  • Time management and scheduling.

Education

Specialist Degree in Education (Language), Graduating qualification to teach English and French to primary and college students -

Irkutsk State Linguistic University
12.2014

Skills

  • Hard Working
  • Reservation management
  • Budget management
  • Event coordination
  • Decision Making
  • Time Management
  • Adaptability
  • Problem Solving
  • Leadership Skills
  • Teamwork
  • Fast Learner
  • Computer Skills
  • Work Under Pressure
  • Customer Service
  • Communication Skills
  • Conflict Resolution
  • Self-motivation
  • Ability to Multitask

Timeline

Manager

Metro Coffee
06.2023 - Current

Assistant Maitre D' Specialty Restaurant

Celebrity Cruises, Beyond
09.2022 - 12.2022

Head Waiter Luminae

Celebrity Cruises, Beyond
05.2022 - 08.2022

Chef De Rang Le Voyage By Daiel Boulud

Celebrity Cruises - Beyond
03.2022 - 05.2022

Senior Waiter

Celebrity Cruises - Edge
05.2021 - 01.2022

Head Waiter

Celebrity Cruises - Edge
06.2019 - 11.2019

Waiter

Celebrity Cruises - Edge
04.2019 - 06.2019

Waiter Specialty Restaurant

Celebrity Cruises - Solstice
09.2017 - 02.2019

Assistant Waiter Specialty Restaurant

Celebrity Cruises - Solstice
10.2016 - 07.2017

Assistant Waiter

Celebrity Cruises - Solstice
11.2015 - 06.2016

Business Owner

Irkutsk Health Food Store
10.2013 - 04.2015

Specialist Degree in Education (Language), Graduating qualification to teach English and French to primary and college students -

Irkutsk State Linguistic University

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DANIL ROMANOV