Danilo Fernandes Oliveira Rodrigues

Served as an all-rounder in a small family business for nearly two years, where I developed strong customer service and problem-solving skills. Responsible for managing daily operations, assisting customers, and addressing inquiries, which enhanced my ability to handle various challenges and foster positive client relationships.

• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Greeted and seated guests to provide friendly and welcoming experience.
• Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
• Provided guests with information about menu items, specials and promotions to provide quality service.

Skilled in providing comprehensive administrative support, including managing schedules, coordinating meetings, and handling correspondence. Experienced in writing professional emails and answering phone calls with a focus on excellent customer service. Proficient in office software and committed to enhancing efficiency and communication within the team.

• Optimized workflow efficiency by developing and implementing improved office procedures and policies.
• Maintained strict confidentiality while handling sensitive documents and proprietary information.

• Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
• Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
• Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
• Reduced anxiety in patients with gentle chairside manner and clear explanations of treatment options and procedures.
• Built long-lasting relationships with patients by consistently providing high-quality care tailored to individual needs.