Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Danish Khan

Summary

Diligent ICT Professional with extensive expertise in IT Support, Administration, Project Management, and Information Security Management. Demonstrates a strong commitment to implementing innovative technologies that enhance operational efficiency. Recognized for excellent communication skills and the ability to negotiate effectively to meet organizational objectives while consistently meeting deadlines.

Overview

3
3
years of professional experience

Work History

End User Computing Engineer

MSWA
07.2024 - Current
  • Provide technical assistance to end-users regarding desktop hardware, software, & telephony.
  • Troubleshoot and resolve desktop-related issues promptly.
  • Install, configure, and maintain desktop operating systems (e.g. Windows, macOS, Linux).
  • Troubleshooting and resolving issues related to hardware, software, & network connectivity.
  • End-user training on application usage, connectivity and general usage.
  • Provide assistance to end-users regarding Webex and Teams hardware, & software.
  • Install, configure, and maintain video conferencing solutions across corporate offices and facilities.
  • Deploy software applications and updates across organisation.
  • Use AD, AAD, Group Policies, Intune to create, and manage policies.
  • Hardware management and collaboration with vendors.
  • Implement security measures to protect desktop and mobile devices.
  • Conduct Training sessions on company tools and applications.
  • Provide remote support to offsite users.

IT Support Officer

InvoCare
08.2023 - 06.2024
  • Provided first & second line support to business users across Australia through phone and remote assistance
  • Troubleshooted and resolved issues related to software, hardware, and network connectivity.
  • Managed user accounts, permissions, and groups in AD and AAD.
  • Administered MDM solutions such as Soti and Intune to manage and secure mobile devices.
  • Monitored and managed the ticketing system, ensuring all tickets are logged, categorized, and prioritized.
  • Coordinated with vendors for hardware and software procurement, support, and maintenance.
  • Created purchase orders (POs) and liaised with vendors post-approval to ensure timely product arrival and configuration.
  • Oversaw the lifecycle of hardware assets, including PCs, phones, printers, and other peripherals.
  • Provide application support for the business application Pet Tracker.
  • Liaised with the application vendor for advanced support.
  • Participated in and manage IT-related projects, such as Australia-wide printer replacement and business migration.
  • Handled end-to-end support for project tasks, including installation, configuration, and user training.
  • Assisted in the migration of hardware (PCs, phones, printers) from one platform to another following business migration.
  • Tracked all expenses with Capex and Opex expenditure through NetSuite.

IT Support Analyst

Trinix
02.2023 - 04.2023
  • Provided expert technical support to end-users, resolving complex issues and ensuring customer satisfaction.
  • Analysed and troubleshoot hardware, software, and network problems, utilizing advanced diagnostic tools and techniques.
  • Led and contributed to the development and improvement of support processes, procedures, and documentation.
  • Managed and prioritized support tickets, ensuring timely resolution within defined service level agreements (SLAs).
  • Developed and delivered comprehensive training programs for end-users, enhancing their technical proficiency and self-help capabilities.
  • Supported multiple clients with L1/2 issues.

IT Support Analyst

Insig Technologies
05.2022 - 01.2023
  • Provided high-level customer service for internal and external customers to contact the service desk
  • Provided Level 1 and 2 technical support across Insig Tech (in person or over the phone)
  • Meeting with senior management to understand their IT equipment requirements and source from the vendors accordingly
  • Gathered a list of software’s used across the company to have an image setup
  • Purchased, installed, and configured computer hardware, server/storage systems, networks, and printers
  • Monitored, maintained, and administered computer systems and networks including updates and patching
  • Monitored, sent or blocked emails, set policies for blocking out spam emails
  • Managed software licensing, user accounts, access, and IT security for internal and cloud-based systems
  • Worked on different development projects as defined by the line manager
  • Successfully deployed IT support projects i.e: Share point security and management, on-boarding procedure
  • Evaluated business processes, anticipated requirements, and uncovered areas for improvement

Education

M.Com - Information Systems & Technology

Curtin University
Perth, Western Australia
01-2020

BS - Computer Science

Comsats Institute of Information Technology
Pakistan
07-2016

Skills

  • IT Support
  • Problem Solving
  • Customer Service
  • Adaptability
  • Business Project Management
  • Analytical Thinking
  • Proficiency in Windows OS
  • Attention to detail
  • Network Security
  • Installation
  • Configuration
  • Updates
  • Scripting Skills (PowerShell)
  • Communication & Presentation Skills
  • MS Azure
  • Wix
  • Jira
  • Azure DevOps
  • Auto Task
  • Mimecast
  • Freshdesk
  • Confluence
  • Visio
  • SharePoint Management
  • Ms Office 365
  • Pronto
  • Intune
  • MDM (Soti and Intune)

References

Available Upon Request.

Timeline

End User Computing Engineer

MSWA
07.2024 - Current

IT Support Officer

InvoCare
08.2023 - 06.2024

IT Support Analyst

Trinix
02.2023 - 04.2023

IT Support Analyst

Insig Technologies
05.2022 - 01.2023

M.Com - Information Systems & Technology

Curtin University

BS - Computer Science

Comsats Institute of Information Technology

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Danish Khan