Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Danita Philips

Kelvin Grove,QLD

Summary

Dedicated and results-oriented professional currently working as an Assistant Manager in the hospitality industry. Possessing strong communication and organizational skills, I have effectively managed teams and streamlined operational processes to enhance overall efficiency and customer satisfaction. Although I have thoroughly enjoyed my time in hospitality, I am looking to transition into a new area of work and build a long lasting career. I am seeking administration roles within the government sector, where my adept problem-solving abilities, attention to detail, and commitment to excellence can contribute to the efficient functioning of public services.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Alderley Arms Hotel
11.2023 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly
  • Data Entry, Administration tasks and completing end of day til counts and banking
  • Streamlined store operations for increased efficiency, implementing new processes and procedures
  • Developed strong working relationships with staff, fostering a positive work environment
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store
  • Collaborated with the management team to develop strategic plans for business growth and improvement
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Gaming/Bar Gaming Attendant

Gaythorne RSL
02.2023 - 11.2023
  • Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere
  • Increased bar revenue through effective upselling techniques and suggestive selling of promotional items
  • Ensured accurate cash handling procedures, resulting in minimized discrepancies during end-of-shift reconciliations
  • Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons
  • Promoted responsible gambling practices by monitoring guest behaviour and intervening when necessary
  • Handled sensitive situations discretely, including addressing intoxicated guests or disputes among patrons
  • Built strong relationships with regular customers, fostering loyalty and driving return visits to the establishment
  • Monitored customers and searched for violations of gaming regulations.

Bar Tender/Food and Beverage Associate

ALH
03.2020 - 02.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
  • Contributed to a positive work environment through effective teamwork and communication with colleagues
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Customer Service Representative

Officeworks
10.2015 - 02.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Assisted customers in navigating company website and placing online orders, improving overall user experience
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Contributed to sales growth by upselling products and services based on individual customer requirements
  • Handled customer inquiries and suggestions courteously and professionally
  • Answered constant flow of customer calls with minimal wait times
  • Updated account information to maintain customer records
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Education

RSA & RSG: Hospitality -

Galaxy Training Australia
10.2020

Year 12 certificate -

Bundaberg State High School
11.2013

Skills

  • Extensive experience working in teams and building strong relationships
  • Task Delegation and time management
  • Business Administration
  • High level of communication skills both face-to-face and over the phone, as well as email/online
  • Strong customer Service skills and conflict resolution
  • Emotional intelligence and compassion for others

Certification

Approved managers - OLGR

Languages

English

Timeline

Assistant Manager

Alderley Arms Hotel
11.2023 - Current

Gaming/Bar Gaming Attendant

Gaythorne RSL
02.2023 - 11.2023

Bar Tender/Food and Beverage Associate

ALH
03.2020 - 02.2023

Customer Service Representative

Officeworks
10.2015 - 02.2020

RSA & RSG: Hospitality -

Galaxy Training Australia

Year 12 certificate -

Bundaberg State High School

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Danita Philips