Daniyal Liaquat Gondal
Lal Lal,VIC
Summary
Ethical Community Service Officer adept at providing effective and professional support to the public. Strengths include traffic control, ordinance enforcement and inspections. Friendly and reliable to work independently with minimal supervision.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level community worker position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Community Service Volunteer
Dallas Neighbourhood House
2023.07 - Current
- Assisted individuals in developing and achieving personal goals by providing guidance and support.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Facilitated group therapy sessions aimed at building resilience, enhancing coping skills, and fostering peer support among participants.
- Improved overall well-being of clients through effective case management and resource referrals.
- Provided crisis intervention services to individuals experiencing emotional distress or critical situations.
- Developed strong rapport with clients, fostering trust and open communication.
- Advocated on behalf of clients during meetings with service providers and government agencies to secure essential resources.
- Facilitated communication between clients and other service providers.
Customer Service Representative
Euro Garages Australia
2016.08 - 2024.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Handling and reconciliation of daily cash deposits.
- Managing, maintaining and taking count of inventory levels.
Community Service Volunteer
Banksia Gardens Community Worker
2023.01 - 2023.06
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
- Exhibited excellent communications and customer service relations skills.
- Collaborated with local organizations to provide food baskets to families in need.
- Assisted in planning and executing fundraising events to raise vital funds for community programs.
- Facilitated access to services for vulnerable populations by connecting them with appropriate resources.
- Mentored at-risk youth, offering guidance and support to help them make positive life choices.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Education
Diploma of Community Services - Community Services
Kangan Institute TAFE
Broadmeadows VIC03.2024
Bachelors of Business - Accounting
Latrobe University
Bundoora VIC09.2019
Skills
- Problem-Solving
- Youth Mentoring
- Food Distribution
- Public Speaking
- Victim Support Services
- Client Advocacy
- Crisis Intervention
- Filing and Recordkeeping
- Clerical Support
- Disability Support
- Collaboration and Teamwork
- Youth Advocacy
- Case Management
- Maintaining Client Records
- Issue Resolution
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Limited Working
Timeline
Community Service Volunteer
Dallas Neighbourhood House
2023.07 - Current
Community Service Volunteer
Banksia Gardens Community Worker
2023.01 - 2023.06
Customer Service Representative
Euro Garages Australia
2016.08 - 2024.08
Diploma of Community Services - Community Services
Kangan Institute TAFE
Bachelors of Business - Accounting
Latrobe University
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