Daniyar Nurakhmet
Gold Coast
Summary
Seasoned customer service specialist with background in providing advice on diverse customer situations. Resourceful and prompt problem-solving style and dedication to orchestrating training schemes for developing line staff. Dynamic individual with a zest for human interaction and delivering one-of-a-kind experiences.
Overview
6
6
years of professional experience
Work History
Hotel Duty Manager
Dorsett Gold Coast
Gold Coast, QLD
06.2023 - Current
- Ensured smooth and efficient running of the hotel operations, ensuring that all the hotel guests and visitors receive an optimum level of service and care at all times
- Collaborated with hotel team members to establish and implement services and programs that exceed guest expectations
- Analyzed and evaluated business data to identify opportunities for improvement.
- Used discretion and tact when dealing with guest inquiries and complaints in an efficient and professional manner without detriment to hotel reputation.
- Played a key role in boosting GRI from 85.7% to 88 %
RESERVATIONS & LANGHAM SERVICES MANAGER
Langham Sydney
Sydney, NSW
09.2022 - 03.2023
- Weekend MOD overseeing Front Office, Housekeeping, Engineering, and F&B departments ensuring smooth operation and meeting Forbes Standards
- Ensured the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to exceed the revenue target
- Provided complex analysis for close related functions such as forecasting, variance analysis
- Assisted revenue manager in producing accurate revenue forecast that helped to set hotel goals and outgrow the competition.
FRONT OFFICE ASSISTANT MANAGER
Sails In The Desert (Accor, Pullman)
Ayers Rock Resort NT
09.2021 - 09.2022
- Managed the team of 20 direct reports, complied of front office attendants and supervisors
- Recruited new staff, facilitation of conduct and counseling, mentoring and success in meeting financial objectives
- Assessment and management of front office supervisors in achieving the goals set in their performance evaluation plans (KPIs)
- Planned inventory management during construction of changing hot water system throughout the hotel
- Worked with Travel Alliance insurance company in case of flight cancellations by creating block code and managing invoices.
NIGHT MANAGER
QT Hotels And Resorts
Sydney
03.2019 - 03.2021
- Accurately processed all cash and credit card transactions in accordance but with not limited to posting all charges, completing cashier and other reports, and counting/securing assigned bank
- Represented General Manager during evening hours and worked closely to implement new strategies to enhance guest experience and monitor feedbacks
- Trained associates on upselling techniques
- Set employee rewards program to recognize and keep associates motivated
- Analyzed market and complete rate planning report
- Ensured the safety and security of the hotel guests
- Performed Manager on Duty shifts to liaise with guests to ensure the highest level of satisfaction and assisting team with arrivals and departures
- Managed 'Guest Voice' by ensuring score levels are always above national standards.
GUEST SERVICES TEAM LEADER
Pier One Sydney Harbour (Marriott)
Sydney, NSW
12.2017 - 03.2019
- Assisted Manager on Duty with supervision of the efficient operations of reception including check-in/out procedures, regularly monitoring and balancing room inventory
- Audited and balanced reports from the day shifts, balance cash drawers and record receipts
- Daily training of Marriott core values and brand standards for Front Office, Bell Desk, and Reservations
- Conducted service culture trainings - Welcome and Farewell Modules
- Collaborated with Rooms Leaders on delivering departmental goals: Monthly training plan and execution, Marriott Bonvoy and Opera training.
Education
BACHELOR IN HOTEL MANAGEMENT -
Blue Mountain's Hotel School
01.2019
Timeline
Hotel Duty Manager
Dorsett Gold Coast
06.2023 - Current
RESERVATIONS & LANGHAM SERVICES MANAGER
Langham Sydney
09.2022 - 03.2023
FRONT OFFICE ASSISTANT MANAGER
Sails In The Desert (Accor, Pullman)
09.2021 - 09.2022
NIGHT MANAGER
QT Hotels And Resorts
03.2019 - 03.2021
GUEST SERVICES TEAM LEADER
Pier One Sydney Harbour (Marriott)
12.2017 - 03.2019
BACHELOR IN HOTEL MANAGEMENT -
Blue Mountain's Hotel School