Daniyar Nurakhmet
Gold Coast
Summary
Seasoned customer service specialist with background in providing advice on diverse customer situations. Resourceful and prompt problem-solving style and dedication to orchestrating training schemes for developing line staff. Dynamic individual with a zest for human interaction and delivering one-of-a-kind experiences.
Overview
6
6
years of professional experience
Work History
Hotel Duty Manager
Dorsett Gold Coast
06.2023 - Current
- Ensured smooth and efficient running of the hotel operations, ensuring that all the hotel guests and visitors receive an optimum level of service and care at all times
- Collaborated with hotel team members to establish and implement services and programs that exceed guest expectations
- Analyzed and evaluated business data to identify opportunities for improvement.
- Used discretion and tact when dealing with guest inquiries and complaints in an efficient and professional manner without detriment to hotel reputation.
- Played a key role in boosting GRI from 85.7% to 88 %
RESERVATIONS & LANGHAM SERVICES MANAGER
Langham Sydney
09.2022 - 03.2023
- Weekend MOD overseeing Front Office, Housekeeping, Engineering, and F&B departments ensuring smooth operation and meeting Forbes Standards
- Ensured the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to exceed the revenue target
- Provided complex analysis for close related functions such as forecasting, variance analysis
- Assisted revenue manager in producing accurate revenue forecast that helped to set hotel goals and outgrow the competition.
FRONT OFFICE ASSISTANT MANAGER
Sails In The Desert (Accor, Pullman)
09.2021 - 09.2022
- Managed the team of 20 direct reports, complied of front office attendants and supervisors
- Recruited new staff, facilitation of conduct and counseling, mentoring and success in meeting financial objectives
- Assessment and management of front office supervisors in achieving the goals set in their performance evaluation plans (KPIs)
- Planned inventory management during construction of changing hot water system throughout the hotel
- Worked with Travel Alliance insurance company in case of flight cancellations by creating block code and managing invoices.
NIGHT MANAGER
QT Hotels And Resorts
03.2019 - 03.2021
- Accurately processed all cash and credit card transactions in accordance but with not limited to posting all charges, completing cashier and other reports, and counting/securing assigned bank
- Represented General Manager during evening hours and worked closely to implement new strategies to enhance guest experience and monitor feedbacks
- Trained associates on upselling techniques
- Set employee rewards program to recognize and keep associates motivated
- Analyzed market and complete rate planning report
- Ensured the safety and security of the hotel guests
- Performed Manager on Duty shifts to liaise with guests to ensure the highest level of satisfaction and assisting team with arrivals and departures
- Managed 'Guest Voice' by ensuring score levels are always above national standards.
GUEST SERVICES TEAM LEADER
Pier One Sydney Harbour (Marriott)
12.2017 - 03.2019
- Assisted Manager on Duty with supervision of the efficient operations of reception including check-in/out procedures, regularly monitoring and balancing room inventory
- Audited and balanced reports from the day shifts, balance cash drawers and record receipts
- Daily training of Marriott core values and brand standards for Front Office, Bell Desk, and Reservations
- Conducted service culture trainings - Welcome and Farewell Modules
- Collaborated with Rooms Leaders on delivering departmental goals: Monthly training plan and execution, Marriott Bonvoy and Opera training.
Education
BACHELOR IN HOTEL MANAGEMENT -
Blue Mountain's Hotel School
01.2019
Timeline
Hotel Duty Manager
Dorsett Gold Coast
06.2023 - Current
RESERVATIONS & LANGHAM SERVICES MANAGER
Langham Sydney
09.2022 - 03.2023
FRONT OFFICE ASSISTANT MANAGER
Sails In The Desert (Accor, Pullman)
09.2021 - 09.2022
NIGHT MANAGER
QT Hotels And Resorts
03.2019 - 03.2021
GUEST SERVICES TEAM LEADER
Pier One Sydney Harbour (Marriott)
12.2017 - 03.2019
BACHELOR IN HOTEL MANAGEMENT -
Blue Mountain's Hotel School
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