Danka Ondriskova

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Demonstrated experience effectively coordinating activities and projects with experience in implementing change for service improvement, with a focus on service metrics and engagement across all levels of stakeholders.
• Leading a high-performing Casual and Affiliate transactional team, providing leadership and professional guidance, supporting and coordinating team to achieve service metrics, demonstrating ability of working collaboratively across functions in driving consistent and coordinated service delivery.

Achievements

• With excellent time and workload management skills, with demonstrated ability to prioritise effectively, manage multiple tasks, meet deadlines and achieve required outcomes.
• Demonstrated exceptional leadership in driving efficiency improvements within the casual academic onboarding team. Lead and supported CASS Workflow update of the onboarding process. Positive contribution to process and streamline of onboarding of academic casual employees with reduction of delay and error.
• Through the implementation of multiple process enhancements with successfully reduction of the onboarding turnaround time from 4.8 days to an impressive 2.8 days, significantly improving service delivery and operational efficiency.

• Participated in team-building activities to enhance working relationships with clients and all University stakeholders.
• Exceeded goals through effective task prioritisation and great work ethic.
• Used critical thinking to break down problems, evaluate and implement solutions with appropriate management plans.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support stakeholders across two large University Faculties.
• Consistently build relationship with Faculties representative to ensure clear communication and resolution of HR related requests and many improvement initiatives to enhance the operations and client experience of casuals and affiliates transactions team.
• Lead a team of staff which provides day-to-day HR operational services, and key semester readiness activities, for university colleagues.

Achievements

• Promoted to a leadership role for the Faculty of Arts and Faculty of Medicine and Heath, new connection, and provision quality support to all teams within Faculties due to extensive skills, experience and a proven track record in achieving positive outcomes from managing the Faculty of Arts.
• Played a key role in creating the Affiliate Management System and also Casual Academic scheduling system, and in turn being able to coach and mentor teams and faculty members on the onboarding of affiliates and causal academics. This has resulted in providing a clearer overview of the process and generating more efficient outcomes.
• Created, embed, and lead a day-to-day operational cadence of strong service delivery utilising SLAs, metrics, and reporting. Amazing outcome of 100% SLAs across two teams and highest volume of cases closure, average 62% a month (within HR Embedded Teams).
• Participated in EPR program related to Casual Academic engagement and management, contribution to workshops discussion, which will support the future project development.
• Lead and supported CASS Workflow update and Casual Academic clean-up based on reporting. Positive contribution to process and streamline of onboarding of academic casual employees with reduction of delay and error.
• Developed PowerBI Reporting, as result of Casual Academic Scheduling System entries (continuous improvement initiative + financial audit activities).

• Recognises, progresses, and assists with the delivery of improvement strategies and improve service delivery productions against key performance indicators.
• Carried out day-day-day duties accurately and efficiently, build a culture of respect and understanding across organisation.
• Demonstrated respect, friendliness, and willingness to help wherever needed, identified customer service needs and implement solutions.
• Implemented methods and systems to ensure that individuals can participate to their fullest ability.

Achievements

• Drove transactional and service-oriented improvements across the team using automation, technology, and/or process enhancement techniques, introduction of Workday, SNOW entries for affiliate (AMS), CASS. Understanding and recognising ways to leverage the value of technology to achieve team outcomes, using the existing and new technology of the business.
• Proactively reviewed processes regularly and provided solutions to the team to improve these where necessary, solution with the internal trackers and guides. Visual assessment and control of individual and teams’ performance.

• Coordinated presentations for customers and project members detailing project scope, progress and results, keeping all entities well-informed of milestones and goals.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
• Identified opportunities to work collaboratively with other teams to solve issues and develop better processes and approaches to work.

Achievements

• Developed and implemented new process system for academic casuals work loading (Casual Academic Scheduling System), demonstration across Faculty of Arts via readiness workshops. Conversion to Scheduling system, close collaboration with FGM and also SGM's and ICT Business Analyst. Successful practice of the CASS across all 5 Schools in FASS with continuousness of progress.
• Supported and actively contributed to a program of continuous improvement of the casual academic management, adaptation from manual payroll entry into automation of online timesheets. Provided professional support via workshops, organised for all FASS academic casual employees. 5 workshops a week over the 3 months, participation of more than 1000 employees.

• Built and maintaining positive and open relationships with parents to further support students.
• Brought culture to life with diversified instructional techniques and use of multimedia strategies.
• Enhanced student learning by optimising wide range of instructional approaches and innovative classroom activities.

Achievements

• Lead and designed the planning teaching structure in school system.
• Identified cultural barriers to change and implement strategies.

• Provided high level of assistance in delivering financial services including processing and reporting in accordance with University financial policy and procedures.
• Performed complex general accounting functions:
• Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies/procedures.

Achievements

• Created, planned and implemented policies and procedures to increase productivity and maximise return on investments.