Summary
Overview
Work History
Education
Skills
Timeline
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Danniella (Ellie) Amos

Nambour,QLD

Summary

Compassionate and dedicated individual with seven years of hands-on experience assisting in the care of elderly grandparents, including providing comprehensive cleaning services and ensuring a safe, comfortable living environment. Known for a meticulous approach to cleanliness, attention to detail, and a strong commitment to enhancing the well-being of elderly individuals. In addition to cleaning, I have extensive experience in helping with daily activities, taking them to appointments, and providing general assistance to support their independence and quality of life. Currently employed in a Nightfill position at Coles, demonstrating strong organisational skills and a reliable work ethic. Eager to leverage both experience and dedication to contribute to a professional cleaning role focused on elderly care.

Overview

5
5
years of professional experience

Work History

Nightfill Team Member

Coles Supermarket
08.2022 - Current
  • Kept work areas clean, organised, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritisation.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Trained in role of Nightfill Manager to help support the team when manager was unavailable.
  • Worked consistent 38 hour weeks on a permanent part-time basis

Retail Assistant

Choice Discounts
07.2019 - 08.2022
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Handled returns and exchanges professionally, adhering to company policies while prioritising customer satisfaction.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Effectively multitasked between POS, stock, phone calls and creating balloon arrangements

Education

Bachelor of Psychology (Honours) - Psychology

University of The Sunshine Coast
Sunshine Coast, QLD
11.2024

High School Diploma -

Suncoast Christian College
Woombye, QLD
11.2020

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Following Instructions
  • Cleaning
  • Decision-making capabilities
  • Safety understanding
  • Heavy Lifting
  • Goal Setting and Achievement
  • Clear Communication

Timeline

Nightfill Team Member

Coles Supermarket
08.2022 - Current

Retail Assistant

Choice Discounts
07.2019 - 08.2022

Bachelor of Psychology (Honours) - Psychology

University of The Sunshine Coast

High School Diploma -

Suncoast Christian College

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Danniella (Ellie) Amos