Danna Townsend
East Branxton,NSW
Summary
Over 7 years of experience with automotive parts management, sourcing, and distribution. Utilising keen attention to detail and customer-focused approach to ensure accurate and timely parts delivery. Knowledge of inventory control techniques, procedures and effective communication throughout retail, dealership and mining sectors.
Overview
15
15
years of professional experience
Work History
Parts interpreter / 4X4 accessories sales
Lancaster Motor Group
02.2024 - Current
- Interpreting technician reports to accurately quote and order Parts required.
- Staying up to date with recall and TSB procedures across multiple vehicle manufacturers
- Engaging with customers to recommend the best 4x4 products tailored to their needs, such as compatible suspension, protection bars and power source, ect.
- Daily stock handling.
- 30-40 vehicles are serviced each day that i allocate all required parts for, ensuring they are charged correctly per job line
- Assisting service advisors with deciphering technicians reports to best relay back to customers.
Commercial Cleaner
Strike Force Services
01.2025 - 10.2025
- Conducted thorough cleaning of commercial facilities, ensuring high standards of hygiene and appearance as per cleaning scope provided
- Trained new team members on proper cleaning techniques and equipment usage.
- Monitored inventory levels of cleaning supplies, facilitating timely reordering processes.
- Adhered to mine sites safety procedures and road rules
Parts interpreter / customer service
Auto one – Singleton
09.2021 - 01.2024
- Processing trade orders
- Building and maintaining customer relations with both retail and trade clients.
- Receipting of inwards freight
- Parts deliveries
Customer service / sales
Repco, Singleton
07.2018 - 08.2021
- 2IC
- Trade sales and liaising
- Maintaining and setting up of retail showroom display
- Daily banking
- Stock take counts and adjustments
- Picking / packing parts orders, and delivering
- Receipting account payments
- Processing zip pay payments.
- Sourcing parts via external avenues.
- Achieving sales targets on a monthly basis.
- Worked effectively in fast-paced environments.
Trainee Haul Truck operator
Coal & Allied, Mt Thorley Warkworth
05.2016 - 02.2018
- Hauled coal and partings from dig sites to allocated dumping point via GOIC navigation.
- Komatsu 830E AC competency
- SGS Coal & Allied inducted
- Light vehicle pit license
- Coal board medical order 41
2nd Year Apprentice Plant Mechanic
WesTrac, Mt Thorley
01.2012 - 11.2013
- Stripping, inspecting and repairing components of CAT mining off highway trucks
- Using computer programs such as SIS to locate instructional information regarding the assembly/disassembly of components, tracking part numbers and gathering machine specifications
- Data entry in DBS program of all maintenance carried out
- Using a vast range of measuring equipment including micrometres, verniers, calipers and dial gauges
- Completing job sheets with all relevant information to ensure quality and customer satisfaction
- Sorting and preparing tools and parts for commencement of tasks
- Operating Forklifts, Cranes and Scissor Lifts
- Liaising with Supervisors / Team Leaders for permits when required
- Meeting all safety standards including completing Take 5s and JSAs, obtaining Hot Work Permits and following Safe Work Procedures (SWP’s) for Working at Heights
- Routine daily housekeeping of workshop and equipment
Motor Mechanic’s TA / Salesperson
Graham Boyd Suzuki
09.2010 - 12.2010
- Assisting tradespeople in the workshop
- Completing minor repairs
- Preparing bikes for customer pickup
- Manning front counter and register, processing cash and EFTPOS sales
- Answering phones and handling queries
- Promoting products including helmets and clothing to customers
- Manning parts counter including handling queries, looking up parts on computer system and scheduling pick ups
Education
High School Diploma -
Hunter Trade College
Mailtand09-2011
No Degree - On Track Manager Training
Repco
Singleton, NSW08-2020
Skills
- Understand technical drawings and schematics
- Use & read precise measuring tools
- Client support
- Terminology management
- Time management
- Written communication
Hobbies & Interests
Mother of 2 primary school children, 4wding and camping, Gardening, Fishing
Education & Training
- Safe Working at Heights
- Internal WesTrac training including:
- Jacking and Blocking
- Sand Blasting
- Pneumatic Tools
- Oxy Weld and Cut
- Overhead Crane
- Hand Tools
- Solder
- Inspect and Service Engines
- Component Rebuild
Tickets & Licences
- White Card – NSW General Induction for Construction Work
- Forklift Ticket
- Elevated Work Platform Ticket
- Full Drivers Licence - manual
Timeline
Commercial Cleaner
Strike Force Services
01.2025 - 10.2025
Parts interpreter / 4X4 accessories sales
Lancaster Motor Group
02.2024 - Current
Parts interpreter / customer service
Auto one – Singleton
09.2021 - 01.2024
Customer service / sales
Repco, Singleton
07.2018 - 08.2021
Trainee Haul Truck operator
Coal & Allied, Mt Thorley Warkworth
05.2016 - 02.2018
2nd Year Apprentice Plant Mechanic
WesTrac, Mt Thorley
01.2012 - 11.2013
Motor Mechanic’s TA / Salesperson
Graham Boyd Suzuki
09.2010 - 12.2010
High School Diploma -
Hunter Trade College
No Degree - On Track Manager Training
Repco