Danni Dai

• Supporting Franchise Partners across NSW, QLD stores to drive sales and engage with brand, products and display.
• Working close with project manager to build new stores to increase sales productivity.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance of corporate stores.
• Assisting corporate stores in recruiting and training new store
• Developing menu systems that ensure constantly evolving menu and quality control from store to store so that all products are consistent for costing management
• Developing and executing all franchise operation manuals.
• Analyse and report on sales and profitability performance to identify areas of improvement.
• Deliver training and provide coaching to new and existing staff and Franchise partners on range of operational best-practices.
• Ensuring obligations to legal, WH&S, Food safety, policies and procedures are coached and trained on, then consistently met in the stores.
• Solid new store opening knowledge.
• Completing store audits, providing industry leading coaching and training to address development areas.

• Managed the operations of 3 F&B venues in Sydney International Airport
• Grand Cru (Bistro), Toby's Estate and Viaggio (Coffee Shops). Shops regularly were ranked top retailers in Sydney Airport.
• Recruitment, training, onboarding, and leadership of team of 30+ staff members.
• Introduced staff awards to recognize staff performance. This initiative improved serviced quality (mystery shop results) and supported achievement of sales targets.
• Reduced labour cost for bistro by 30% and for coffee shops by 25% through better allocation of resources.
• Customer relationship management, handling any escalated issues and claims.
• Owned monthly financial reconciliation.
• Recommended on measures to improve sales performance.
• Negotiation of prices and purchase costs of commodities, delivering cost reduction on food items for business.
• Regular auditing of accounting, vouchers, and statements to mitigate risks.

• Delivered on sales targets and revenue maximization, including driving sales of ancillary products, such as insurance policy and car upgrades.
• Handled customers complains, negative and positive feedback using customer strategies to ensure issues were resolved and feedback was
• Provided to business for constant improvement of customer journey.
• Engaged in action planning activities targeting improvement on operational performance and customer satisfaction.
• Proved successful working within tight deadlines and fast-paced atmosphere
• Carried out day-day-day duties accurately and efficiently
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment

•owned the store operations following standards dictated by Subway.

Store was constant ranked among the top 3 stores in NSW.

• Inventory management and Food and Safety Compliance.

• Reduced the cost related to food products.

• Managed the accounts and general ledgers for the store.

• Responsible for the sales planning and implementation of initiatives that

led to a 20% increase in sales.

• Reported on monthly sales and advised the business on sales strategies

to improve business performance.

• Recruiting, onboarding, coaching and leadership of a team of 15 staff members

• Managed routine documentation and materials.

• Managed relational databases and business data entry.

• Assisted on the bank reconciliation and routine accounting.

• Auditing of vouchers and certificates to prevent problems.

• Collaborated with the accounting team on calculations of GST and BAS