Danni Li
Wiley Park
Summary
Motivated professional with 12 months of customer service experience across various industries. Possesses upfront experience working directly with customers in previous roles, as well as necessary retail experience. Key skills include friendly customer greeting and effective inquiry response. Thrives on effective communication with teammates, ensuring prompt and efficient task fulfillment. I've also dedicated to providing excellent experiences for customers and coworkers, maintaining high standards and a positive attitude. Continuously seeks opportunities to expand skill set and tackle new challenges. I'm an experienced Sales Assistant that is professional with keen ability to support and drive sales initiatives. Successfully assisted in managing inventory, processing transactions, and ensuring customer satisfaction. Reliable team player known for adaptability and achieving results in dynamic retail settings.
Overview
4
4
years of professional experience
Work History
Sales Assistant Team Member
HYPE
10.2024 - Current
- Communication
- Problem-solving
- Adaptability/Flexibility
- Teamwork/Collaboration
- Time Management/Organizational Skills
- Leadership
- Technical skill / Cash register
- Analytical Skills
- Customer Service
- Enhanced customer satisfaction through providing personalized recommendations and attentive customer service.
- Maintained accurate cash handling procedures, ensuring secure transactions for both the business and customers alike.
- Assisted in achieving store sales targets by driving promotions and consistently upselling products.
- Utilized data-driven insights from regular inventory analysis to optimize stock allocation strategies that minimized overstocking issues without sacrificing product availability.
- Provided valuable feedback to store managers regarding popular items or potential gaps in inventory selection based on observed customer purchasing patterns.
- Ensured store presentation met company standards, creating an inviting shopping atmosphere for customers.
- Anticipated consumer trends by staying informed on industry developments, resulting in improved product offerings tailored to customer preferences.
- Exceeded individual performance goals, contributing to overall team success and increased profitability for the store.
- Increased sales by engaging with customers and identifying their specific needs.
- Maximized sales opportunities by actively participating in promotional events and seasonal campaigns.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Sales Assistant Team Member
Bed Bath N' Table
10.2024 - 12.2024
- Enhanced customer satisfaction through providing personalized recommendations and attentive customer service.
- Maintained accurate cash handling procedures, ensuring secure transactions for both the business and customers alike.
- Increased sales by engaging with customers and identifying their specific needs.
- Fostered long-lasting relationships with clients through attentive follow-up communications after purchases were made, ultimately increasing repeat business opportunities.
- Contributed to a positive team environment with strong communication and collaborative skills.
- Utilized data-driven insights from regular inventory analysis to optimize stock allocation strategies that minimized overstocking issues without sacrificing product availability.
- Provided valuable feedback to store managers regarding popular items or potential gaps in inventory selection based on observed customer purchasing patterns.
- Ensured store presentation met company standards, creating an inviting shopping atmosphere for customers.
- Strengthened customer loyalty through building rapport and offering knowledgeable assistance on products and services.
- Anticipated consumer trends by staying informed on industry developments, resulting in improved product offerings tailored to customer preferences.
Sales Assistant Team Member
Smiggle
01.2023 - 04.2023
- Maintained accurate cash handling procedures, ensuring secure transactions for both the business and customers alike.
- Enhanced customer satisfaction through providing personalized recommendations and attentive customer service.
- Strengthened customer loyalty through building rapport and offering knowledgeable assistance on products and services.
- Ensured store presentation met company standards, creating an inviting shopping atmosphere for customers.
- Provided valuable feedback to store managers regarding popular items or potential gaps in inventory selection based on observed customer purchasing patterns.
- Fielded customer questions to share information about products, availability, and pricing.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Helped customers locate products and checked store system for merchandise at other sites.
Team member
Woolworths
06.2021 - 02.2022
- Having knowledge of gaining retail duties with restocking, cashier work and customer communication
- Working in packaging in online orders while engaging with customer experience
- Maintaining cleanliness and maintaining isles
- Unpacking, restocking and reshelving so customers can always have easy access and a wondering shopping experience
- More experience with dealing with the register and handling payments
- Know how to apply my creative assets to situations
- Experience in online orders with packing
- Know how to handle complaints and inquiries with customers
Education
Associate of Arts - Animation
SAE University
Chippendale, NSW12-2025
High School - undefined
Beverly Hills Girls High School
09.2022
Skills
- Ability to work under pressure
- Ability to multitask
- Having a positive mindset in the workplace
- Fast learner
- Customer service (4 years)
- Ability to work in a team
- Communication Skills
- Time management
- Cash handling
- Relationship building
- Customer relationship management
- Visual merchandising
Chinese
Can be realiable to be a translator for international customers and be able to communicate
Timeline
Sales Assistant Team Member
HYPE
10.2024 - Current
Sales Assistant Team Member
Bed Bath N' Table
10.2024 - 12.2024
Sales Assistant Team Member
Smiggle
01.2023 - 04.2023
Team member
Woolworths
06.2021 - 02.2022
High School - undefined
Beverly Hills Girls High School
Associate of Arts - Animation
SAE University
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