Dannie Mercado
Sydney,NSW
Summary
Dedicated Consultant bringing dynamic skills in client oversight, issue resolution, and presentation. Successful juggling multiple tasks and projects simultaneously. Excellent business knowledge within the field.
Overview
8
8
years of professional experience
Work History
Relationship Consultant
Virgin Active
St Leonards, NSW
01.2023 - 09.2024
- Daily call drives - contacted warm and hot leads.
- Generated sales through effectively managing leads
- Understood people's goals to provide people with relevant solutions and recommendations.
- Identified and gained new members through prospect and retention calls, community activations, and following up on leads and referrals.
- Met personal and company targets.
Director/Startup Founder
Kambal Cakery
Auckland, New Zealand
11.2020 - 12.2022
- Analyzed business needs while soliciting customer feedback for process improvements.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Designed specialty cakes for weddings, birthdays, and special events.
- Baked and decorated all cake orders. Maintained a sanitary food prep station by following established safety procedures and sanitising instructions.
Retail Sales Assistant
Arby & Opal
Auckland, New Zealand
07.2021 - 09.2022
- Served as an assistant to all administrative personnel and acted as a first point of contact for visitors and customers.
- Served as a direct assistant to the Production Supervisor, supporting all aspects of production and office management. - Carefully evaluated security solutions and aspects of the retail market. - Maintained up-to-date knowledge of all retail promotions.
- Carefully evaluated security solutions and aspects of the retail market.
- Maintained up-to-date knowledge of all retail promotions.
Contractor
Rosita Kitchenette
Auckland , New Zealand
11.2021 - 05.2022
- Aligned seasonal promotions with ingredient availability to maximise profits.
- Personalized creations for holidays and personal events.
- Determined quantity of product to prepare for next day operation by maintaining a detailed production schedule.
- Managed in-store pick-up orders and catering needs.
- Baked consistent quality items.
- Developed new products based on seasonal ingredients, holidays, and dessert trends.
Prep Chef/ Pastry Chef
Event Temps
Auckland, New Zealand
11.2021 - 05.2022
- Trained kitchen staff to perform various preparation tasks under pressure.
- Determined quantity of product to prepare for next day operation by maintaining a detailed production schedule.
- Maintained a well-organized mise en place to keep work consistent.
- Cleaned and maintained kitchen equipment and oven
- Prepared and cooked food items according to recipes and menus, adjusted seasoning of dishes to taste, and monitored food stock.
- Cleaned kitchen equipment, work areas, floors, walls and other surfaces as needed.
- Ensured all food products were stored correctly in accordance with health code regulations.
- Ordered supplies, maintained inventory, rotated stock, and checked freshness of ingredients.
Risk Analyst
Horizons Immigration Consulting Ltd.
Auckland , New Zealand
01.2018 - 03.2020
- Evaluated documents for processing of student visas. Analysed portfolios and identified risk factors, facilitating reduction of delinquencies on new volumes. Recommended risk-adverse underwriting strategies and responded to emails. Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Recommended risk-adverse underwriting strategies, responded to emails
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
Administration Assistant
Horizons Immigration Consulting Ltd
Auckland, New Zealand
01.2017 - 01.2018
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow and readability.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Answered incoming calls in a professional manner.
- Performed data entry tasks accurately within specified timeframes.
Education
Bachelor of Business - Business
Auckland University of Technology
Auckland04-2021
Hospitality Administration And Management
Auckland University of Technology
Auckland12-2018
Skills
- Time Management
- Upselling Techniques
- Relationship building
- Conflict Resolution
- Customer Needs Assessment
- Sales Techniques
- Cake Decoration
- Decorating skills
Languages
English
Professional
Tagalog
Professional
Affiliations
- Patisserie and cake decorating
- Gym- weight lifting
- Golf
- Music- piano and guitar
Timeline
Relationship Consultant
Virgin Active
01.2023 - 09.2024
Contractor
Rosita Kitchenette
11.2021 - 05.2022
Prep Chef/ Pastry Chef
Event Temps
11.2021 - 05.2022
Retail Sales Assistant
Arby & Opal
07.2021 - 09.2022
Director/Startup Founder
Kambal Cakery
11.2020 - 12.2022
Risk Analyst
Horizons Immigration Consulting Ltd.
01.2018 - 03.2020
Administration Assistant
Horizons Immigration Consulting Ltd
01.2017 - 01.2018
Bachelor of Business - Business
Auckland University of Technology
Hospitality Administration And Management
Auckland University of Technology
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