Danniel Rybeck
Brisbane,QLD
Summary
Energetically contributed to the upscale guest experience at Lotus restaurant in the Park Proxi Hotel, by seamlessly coordinating with various departments and transforming spaces for events. Demonstrated exceptional social perceptiveness and problem-solving abilities, enhancing customer satisfaction and efficiently managing reservations. Proficient in foreign languages, further elevating the guest service experience.
Overview
19
19
years of professional experience
Work History
Hotel Waiter
Lotus restaurant located in Park Proxi Hotel
Bowral, NSW
06.2024 - 01.2025
- Coordinated seamlessly with hotel management and other departments, such as the concierge and events, to align restaurant standards with the overall guest experience.
- Supervised and participated in the movement of furniture, table settings, and decorative elements to transform spaces for a variety of high-end events.
- Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
- Delivered food items to tables in a timely manner while ensuring correct order accuracy.
- Cleared plates between courses and after meals as needed according to established procedures.
- Resolved guest concerns and issues quickly and effectively.
- Assisted guests with menu selections, providing detailed descriptions of each dish.
- Offered tastings of new wines, beers, and cocktails to guests, promoting new flavors, special combinations, and upselling to more expensive selections.
- Took dining reservations using 7rooms booking room.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
Barista
Coffee Club
Brisbane Airport , QLD
01.2023 - 02.2024
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Utilized POS system to receive and process customer payments.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Stocked shelves with ingredients needed to make coffee drinks.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Maintained a calm and friendly demeanour throughout periods of high traffic
Assistant in Nursing
Heartbeat Nursing Agency
, QLD
03.2006 - 04.2017
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Responded quickly to emergency situations involving sudden illness or injury.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
Education
Certificate 3 - Group B Electives - Assisting in Nursing Acute Car
TAFE
Sydney, NSW01-2012
Certificate 3 - Pathology
Adept Training
Sydney, NSW01-2011
Certificate 3 - Aged Care
Mission Australia
01-2005
Skills
- Social perceptiveness
- Professional attitude
- Reservation management
- Foreign language
- Issue resolution
- Problem-solving
- Thorough work ethic
- Patience and tolerance
Languages
English
Native/ Bilingual
Polish
Professional
German
Professional
Tagalog (Filipino)
Limited
Reference
Cathy Ames - Restaurant Manager - 0412 862 283
Josephine Prohm - Restaurant Supervisor - 0458 774 825
Timeline
Hotel Waiter
Lotus restaurant located in Park Proxi Hotel
06.2024 - 01.2025
Barista
Coffee Club
01.2023 - 02.2024
Assistant in Nursing
Heartbeat Nursing Agency
03.2006 - 04.2017
Certificate 3 - Group B Electives - Assisting in Nursing Acute Car
TAFE
Certificate 3 - Pathology
Adept Training
Certificate 3 - Aged Care
Mission Australia
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