DANNIELLE CHANCELLOR
Balaklava,SA
Summary
Dynamic individual with hands-on experience in Customer Service, Administration and Commercial Cleaning with a passion for navigating challenges and improving skill set. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Royal Hotel
02.2025 - Current
- General commercial cleaning and house-keeping duties within a hotel and accommodation environment.
- Assisting with basic kitchen duties by preparing meals, assisting chefs with orders and cleaning dishes.
- Food and beverage duties including back up waitressing and bar assistance.
Administration Officer
Spiderman YP/MN
10.2024 - 01.2025
- Managed high call volumes and service requests while providing exceptional customer support and maintaining professional composure.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Performed accurate bookkeeping tasks as needed, supporting financial record keeping efforts within the organization.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
Piggery Attendant
Ant Hill Piggery
06.2024 - 08.2024
- Evaluated animals' health condition; administered medications when necessary
- Observed animals during birthing process; assisted as needed; monitored newborns' health status
- Provided routine care for livestock including feeding, watering, herding, branding, castrating
- Segregated animals according to weight, age, and physical condition
- Applied Identification branding tattoos on livestock with the use of a striker
- Adhered to bio security rules and regulations
Professional Commercial Cleaner
Tailored Commercial Cleaning
01.2019 - 01.2023
- Operated industrial cleaning equipment, such as vacuums and buffers, to clean carpets and hard surface floors
- Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors
- Mixed water and detergents or acids to prepare cleaning solutions
- Coordinated with other cleaning staff to ensure comprehensive coverage of all areas
- Followed procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Provided exceptional customer service while interacting with clients in a professional manner
Customer Service Co-Ordinator SA Government
Domiciliary Equipment Service
01.2006 - 01.2019
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information
- Utilized various software applications such as CRM systems for tracking purposes
- Provided training for new employees on company policies and procedures related to customer service
- Evaluated employee job performance and motivated staff to improve productivity
- Recruited, interviewed and selected employees to fill vacant roles
- Implemented departmental policies and standards in conjunction with management to streamline internal processes
- `Managed staff and Repair and maintenance panel
Education
Advanced Diploma of Conveyancing -
TafeSA
Adelaide, SA03.2025
Accredited Module -
Centre For Excellence in Rail Training PTY LTD
Adelaide, SA01.2021
Accredited Modules -
TafeSA
Kadina, SA01.2020
Certificate III - Certificate III in Government
College For Adult Learning
Adelaide, SA01.2015
Skills
- Safe Chemical Handling
- Quality controls
- Supply Management
- Project Coordination
- Hazardous chemicals management
- Team Training
- Daily Reporting
- Problem-solving capabilities
- Schedule Coordination
- Technical Support
- Workflow Management
- Staff Management
- Personnel training and development
- Coordinating Service Initiatives
- Administrative Support
- Conflict Management
- CRM Software
- Client relations
- Time management
- Attention to detail
- Customer service
- Cleaning and sanitizing
- Housekeeping
- Conflict resolution
- Communication skills
- Data entry
- Customer relations
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone Manner
- Scheduling
- Technical support
- Microsoft Office Suite
- Customer relationship management (CRM)
Certification
Australian Drivers License C Class
Languages
English
Timeline
Hospitality Worker
Royal Hotel
02.2025 - Current
Administration Officer
Spiderman YP/MN
10.2024 - 01.2025
Piggery Attendant
Ant Hill Piggery
06.2024 - 08.2024
Professional Commercial Cleaner
Tailored Commercial Cleaning
01.2019 - 01.2023
Customer Service Co-Ordinator SA Government
Domiciliary Equipment Service
01.2006 - 01.2019
Accredited Module -
Centre For Excellence in Rail Training PTY LTD
Accredited Modules -
TafeSA
Certificate III - Certificate III in Government
College For Adult Learning
Advanced Diploma of Conveyancing -
TafeSA
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