Dannielle Elyse Whitford
Reedy Creek,Australia
Summary
Experienced and adaptable administrative professional with over 15 years in customer service and operational leadership, now successfully transitioning into healthcare. Proven capabilities in patient liaison, appointment coordination, solo clinic management, and healthcare administration, supported by recent phlebotomy training through Sullivan Nicolai's. Passionate about delivering patient-centered care and supporting clinical teams in dynamic and confidential environments.
Overview
18
18
years of professional experience
Work History
Retail Supervisor (Multi-Departmental)
Woolworths Ltd
Elanora, Australia
11.2009 - Current
- Led departmental operations with a strong focus on compliance, safety, and efficiency
- Trained and mentored staff across departments, supporting long-term development
- Managed rosters, inventory, and shift planning
- Provided customer service leadership and conflict resolution
- Performed end-of-day banking and reporting
- 16+ years of progressive Woolworths experience
- WHS Officer and Safety Team Leader
- Mental Health First Aid trained for workplace wellbeing
Trainee Phlebotomist / Medical Administration Support
Sullivan Nicolai's
Hervey Bay, Australia
07.2024 - 11.2024
- Collected specimens while ensuring comfort, safety, and procedural accuracy
- Managed solo clinic operations, liaising with couriers, internal teams, and patients
- Processed client payments, including private health claims and rebates
- Completed general administrative duties: filing, scanning, stock management, and correspondence
- Efficiently managed office calendars, client appointment scheduling and cancellations
- Responded promptly to email and phone enquiries with professionalism and empathy
- Maintained strict confidentiality and compliance with the Privacy Act of 1988
- Registered patients accurately, verifying and updating personal and financial information
- Collaborated with clinical staff to ensure high-quality, timely patient care
- Reviewed referral documentation for continuity of care
Duty Manager
Thrifty Car Rentals
Coolangatta Airport, Australia
10.2008 - 11.2009
- Delivered exceptional customer service and managed logistics for vehicle relocation
- Handled banking, insurance up-selling, and rostering
- Oversaw a team and managed high-demand service periods
Receptionist & Property Marketing Officer
Ray White Real Estate
Palm Beach, Australia
10.2007 - 11.2009
- Served as the first point of contact for walk-ins, calls, and email enquiries
- Managed various administrative tasks, including rent processing and inspection notices
- Handled marketing duties across social media and advertising platforms
- Supported coordination between property, sales, and management departments
- Executed data entry with strict attention to privacy and accuracy
Education
Senior First Aid & CPR -
St John’s QLD
01.2027
Certificate in Pathology Collection Traineeship -
Sullivan Nicolai's Pathology
01.2024
Bachelor of Nursing and Midwifery -
Southern Cross University
01.2019
Preparing for Success Program -
Southern Cross University
01.2017
High School Certificate -
Elanora State High School
01.2006
Mental Health First Aid -
Woolworths
Skills
- Healthcare administration and proficiency
- Medical reception and patient registration
- Calendar and appointment management
- Phlebotomy and specimen collection
- Confidentiality and compliance
- Filing and administrative support
- Microsoft Office suite
- Customer service and leadership
- Conflict resolution and communication
- Staff supervision and mentoring
- Complaint handling and liaison
- WHS compliance and safety leadership
- Social media management
Licenses And Checks
- QLD Driver’s Licence, Full, current
- National Police Check, Current
- Blue Card (Working with Children), Current
Vaccinations
- Measles, Mumps, Rubella (MMR)
- Varicella (Chicken Pox)
- Pertussis (Whooping Cough)
- Hepatitis B
- COVID-19
Personal Information
Driving licence: QLD driver’s licence – full, current
References
Melissa Collier, Sullivan Nicolai's, 0431 928 876
Chris LeSueur, Woolworths Store Manager, 0409 346 100
Timeline
Trainee Phlebotomist / Medical Administration Support
Sullivan Nicolai's
07.2024 - 11.2024
Retail Supervisor (Multi-Departmental)
Woolworths Ltd
11.2009 - Current
Duty Manager
Thrifty Car Rentals
10.2008 - 11.2009
Receptionist & Property Marketing Officer
Ray White Real Estate
10.2007 - 11.2009
Senior First Aid & CPR -
St John’s QLD
Certificate in Pathology Collection Traineeship -
Sullivan Nicolai's Pathology
Bachelor of Nursing and Midwifery -
Southern Cross University
Preparing for Success Program -
Southern Cross University
High School Certificate -
Elanora State High School
Mental Health First Aid -
Woolworths
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