Summary
Overview
Work History
Timeline
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Dannielle Harrison

Melbourne,Australia

Summary

Versatile Team Member and 2IC to my current line manager. Ready to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Dedicated to business success, eager to continue learning and growing in this role, and to advance professionally. Holds quality and teamwork in high esteem.

Overview

13
13
years of professional experience

Work History

Team Member

Coles Local
South Melbourne, VIC
03.2023 - Current
  • Currently working closely with and training under my line manager as his 2IC, as I work towards my goal of becoming a successful and competent CPM
  • Using OneTeam to build rosters, and to update weekly and daily schedules as required, etc
  • Leading and guiding a team of people in ensuring our customers have a pleasant and friendly shopping experience when in our store, and guiding our team in the processes of meeting customer expectations while still being able to meet our stores daily and weekly percentage targets
  • Operating cash registers to process payments from customers.
  • Performed opening and closing duties such as counting and preparing registers for use, removing previous days stock of newspapers and catalogues and replacing with new ones, etc
  • Greeting customers upon entering and exiting the store with welcoming and friendly demeanor.
  • Recognizing potential theft situations and responding accordingly
  • Ensuring positive customer experiences through friendly greeting and excellent service.
  • Working hard to learn required tasks quickly to maximise performance.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Staying informed of company and store updates from leadership.
  • Troubleshooting machine malfunctions and making adjustments to correct problems.
  • Resolving customer issues promptly in a professional manner.
  • Looked for ways to go above and beyond job requirements.
  • Built and maintained working relationships with peers and upper management.
  • Training new team members using approved training materials and information.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Identified needs of customers promptly and efficiently.
  • Identified opportunities for process improvements within the department.

Full Time Caregiver to Elderly Grandmother

Elderly grandmother
South Yarra, VIC
02.2011 - 05.2022
  • Transported Grandmother to all doctor/medical appointments.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Helped maintain the safety of my Grandmother’s environment by removing hazards such as rugs or furniture that could cause falls.
  • Provided emotional support for my Grandmother, who was experiencing depression and anxiety due to her illness/disability.
  • Performed all housekeeping tasks related to my Grandmothers’s care such as laundry and changing linens.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for Grandmother’s happiness and safety.
  • Observed Grandmother for changes in physical, emotional, mental or behavioral condition and injuries.
  • Improved Grandmother’s outlook and daily living through compassionate care.
  • Followed care plan and directions to administer medications.

Timeline

Team Member

Coles Local
03.2023 - Current

Full Time Caregiver to Elderly Grandmother

Elderly grandmother
02.2011 - 05.2022

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Dannielle Harrison