Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dannielle Haylan (Horwood)

Mount Isa

Summary

Dedicated, motivated and safety-conscious Driver Trainer and Technical Specialist with extensive experience in rail operations. Possesses a strong foundation in operational safety, route planning, and tutoring.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Technical Specialist

Aurizon
08.2024 - Current
  • Performing duties of Acting Regional Operations Leader for Mount Isa depot when required and as per below position
  • Continuously enhance the technical skills and understanding of Rail Traffic Crew to better implement and uphold standards throughout NWL depots
  • Provides exceptional customer support, resolving complex technical issues with effective communication skills
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail
  • Reduced downtime and improve locomotive reliability by proactively identifying potential issues from RTC driving methodologies and implementing corrective measures
  • Work together with key operational leaders to create coaching and/or enhancement plans when competency gaps are recognized and dealt with
  • Operating rail traffic and performing shunting duties where required to ensure on time performance for Aurizon services

Mainline Driver and Driver Trainer

Aurizon – Bulk East – Mount Isa
02.2019 - 08.2024
  • Performing duties of Acting Regional Operations Leader for Mount Isa depot when required
  • Operating Rail Traffic and performing shunting duties as required by operational standards - as per position below
  • Encouraging, teaching, guiding, training, and evaluating Rail traffic Crew and Shunter performance
  • Guide and mentor staff in train management skills, processes, and routing knowledge to maintain exceptional standards
  • Ensure the provision and upkeep of training and assessment plans, necessary reports, educational materials, logbooks, and checklists
  • Conduct equitable evaluations of employees adhering to stringent safety protocols while employing various upskilling techniques to guarantee that competencies are upheld
  • Develop and arrange training and skill enhancement initiatives
  • Carry out administrative tasks such as managing necessary files and keeping training records updated
  • Reviewing processes for operations in North West Line depots aligning with Bulk Easts Safety action plan
  • Offering support on the optimisation of implemented changes and identifying gaps preventing growth
  • Supporting Leaders with spend for safety initiatives in design and development stages
  • Ensuring processes are updated post incidents with event learning findings
  • Review of local operating procedures for compliance
  • Providing technical support to Leaders and Driver Trainers through Loco download analysis and Safety Interface Agreement compliance
  • Assisting with rostering and train planning to reduce disruption to train running’s on NWL
  • Developed tailored training programs for individual drivers, addressing specific areas of improvement.

Mainline Driver

Aurizon – Newcastle, NSW
02.2017 - 09.2019
  • Operate full train or light engines in accordance with company and network control procedures in a safe manner
  • Operating ECP and Pneumatic trains
  • Load wagons at mine locations
  • Unload wagons at tip locations
  • Control of train in slow speed operations
  • Assist in train rescue operations
  • Setup/shut down engines
  • Stow/unstow train and engines
  • Radio communication
  • Communicating with network control, mine loader and tip locations
  • Conducting train examination and performing departure rollbys
  • Fuelling and provisioning of engines
  • Fault finding and correction
  • Organisation of crew relief
  • Participation in company town hall and strategy meetings
  • Completion of local mine inductions
  • Applying adequate fatigue management practices
  • Operation of head end and distributed power units
  • Followed all relevant traffic laws and safety regulations.

Operational Maintainer

Aurizon – Mount Isa, QLD
08.2016 - 02.2017
  • Shunting and yard responsibilities (which encompass cleaning)
  • Assess and confirm that trains are prepared for departure
  • Execute Shunt Plans Engage in both the theoretical and practical aspects of the standard.
  • Guarantee that the loading and unloading of client products are conducted efficiently and securely
  • Perform brake tests on trains
  • Communicate effectively with other depot staff and customer representatives both in person and through two-way radio.
  • Shunt rail vehicles and wagons as per operational requirements
  • Perform train departure checks and testing
  • Perform train departure rollbys
  • Input of data for loaded wagons into computer systems

Store Manager

Dick Smith Electronics, Mount Isa
02.2014 - 03.2016
  • Staff Supervision - Team of 9
  • Payroll and rostering
  • Merchandising - company standards during nationwide campaigns
  • P&L Management
  • Maintain detailed logs and reports of services performed, profit and budget information
  • Motivate and coach team members to deliver expected sales and KPI results
  • Staff Recruitment and Training - development of individual KPI plans for each Part Time team member
  • Liaison with vendors to deliver ongoing training for team members on a range of products
  • Leading a team through handling difficult situation training whilst company is in receivership
  • Fielding customer complaints and requests during company receivership period
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels

Store Manager

Luxottica - OPSM, Mount Isa
03.2012 - 11.2014
  • Management of Patient records in accordance with QLD Health Regulations
  • Optical patient Pre testing (Digital retinal scanning, visual field testing and optical coherent tomography)
  • Use of Optical machinery and equipment
  • Compassionate training on delivering Patient Records
  • Optical spectacle dispensing (trainer optical dispenser)
  • Rosters - Retail and Optometrists
  • Visual merchandising
  • Liaison with Medicare local doctors and specialists
  • In depth knowledge of store P&L statements
  • Proficient in composing and transcribing optical prescriptions
  • Lead the store to receive the New Investment award at the2013 Northern Outback Business Awards
  • Lead the store to win Sales over Budget Award for the entire state of Queensland in QTR2 Store of the Year for Region in2013

Education

Mount Isa Catholic High, SHARP 5, TAFE of NSW

Skills

  • Technical support
  • Project planning
  • Skilled in microsoft office
  • Data analysis
  • Strategic planning
  • Technical guidance
  • Presentation development
  • Technical performance monitoring
  • Performance optimization
  • Teamwork and collaboration
  • Time management
  • Multitasking Abilities

Certification

  • Certificate IV in Train Driving
  • Certificate IV in Business Administration
  • Partial Certificate IV in Training and Assessing
  • 2014 Mount Isa Rotary Rodeo Queen
  • Retail Operations Certificate 2 and 3
  • Recipient of the Customer Service Retail Award, 2009 Mount Isa Business Awards
  • COMPASS Leadership Course
  • Care Factor Training
  • Open Class C License

Timeline

Technical Specialist

Aurizon
08.2024 - Current

Mainline Driver and Driver Trainer

Aurizon – Bulk East – Mount Isa
02.2019 - 08.2024

Mainline Driver

Aurizon – Newcastle, NSW
02.2017 - 09.2019

Operational Maintainer

Aurizon – Mount Isa, QLD
08.2016 - 02.2017

Store Manager

Dick Smith Electronics, Mount Isa
02.2014 - 03.2016

Store Manager

Luxottica - OPSM, Mount Isa
03.2012 - 11.2014

Mount Isa Catholic High, SHARP 5, TAFE of NSW

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Dannielle Haylan (Horwood)