Dannielle Holroyd
Rockingham,WA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
24
24
years of professional experience
Work History
Contract Manager
Ventia
08.2020 - 04.2024
- Manage 60+ staff on Defence bases throughout WA.
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms.
- Improved efficiency of contract management processes through implementation of centralized database system.
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
- Compiled required documentation to keep contracts compliant with Defence requirements.
- Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
Site Manager
Prompcorp
04.2017 - 04.2020
- Manage 20+ staff and contractors on Garden Island Defence base.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Overseen all daily office operations and equipment maintenance.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Created weekly and monthly reports and presentations for management team.
Night Supervisor
Auburn TAB
08.2013 - 08.2017
- Ability to provide a high level of customer service, Dealing with difficult customers, Cash Handling/Money Control, Problem solving and decision making, Ensuring high level of cleaning standards, Able to deal with paper work, Prepping for the next shift, Shop closing/ end of day tills
Bar staff/TAB/Gaming Attendant
Regents Park Bowling Club
07.2010 - 09.2013
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
Leading Hand
Australian Defence Apparel (ADA)
02.2006 - 07.2010
- Maintain OH & S practice's
- Working in team environment
- Multi skilled positions,
- Production line operation
- Mastered multiple specialty machines such as overlockers or buttonholer's, expanding versatility within the team''s skillset.
- Achieved consistent results through diligent adherence to established quality control procedures during garment assembly.
- Enhanced production efficiency by maintaining and operating sewing machines according to company guidelines.
- Balanced speed without compromising quality while meeting tight deadlines.
Customer Service
Flying Fish
02.2003 - 03.2005
- Dealing with internal and external customers, Management and training of junior staff, Order taking, over the phone and face to face, Problem solving, Handling telephone enquires and queries, Cash Handling, Food preparation, Stock control and management, Customer service
Customer Service
Dora's Delights
03.2004 - 08.2004
- Attending to customer service, Providing a level of customer service, Dealing with difficult customers, Cash Handling, Ensuring a high level of cleaning standards, Problem solving and decision making, Food preparation, Answering inbound calls and Order taking, Other duties and directed by management
Customer Service/Kitchen Hand
Athens Café
07.2000 - 12.2002
- Providing a high level of customer service to internal and external customers, Cash Handling, Ensuring a high level of cleaning standards were adhered to, Food preparation and presentation, Ensuring stock level are maintained, Other duties and directed by management
Education
Lyndhurst Secondary College
Skills
- Proven ability to serve customers and establish a positive rapport
- Able to advise and assist customers with the purchase of merchandise
- Maintain a high level of personal standards and of the work place
- Stock control and purchasing
- Operation of cash registers and handling of money
- Process Improvement
- Time Management
- Relationship Building
- Attention to Detail
- Report Writing
- Able to handle inbound calls
- Confident counter enquiries
- Excellent Time Management – planning, organizing and coordinating
- Computer literate, in house programs
- Quotation of future work
- Invoicing
- Communicating and liaising accounts department and payroll
- Rostering
- Staff Management
Personal Qualities
- Proven ability to learn new things quickly
- Demonstrated to be dependable with a positive attitude
- Reliable, honest and good work ethics
- Able to work autonomously as well as a good team member
- Excellent attention to details
References
- Manager – Best Western Motor Inn, 03) 5144 3888
- Manager – Auburn TAB, 02) 9920 3651 or 0413 290 800
- Personal Character Reference, Steven Guganovic 0428 610 730
- Factory Manager – Australian Defence Apparel (ADA), 03) 5434 4777
Timeline
Contract Manager
Ventia
08.2020 - 04.2024
Site Manager
Prompcorp
04.2017 - 04.2020
Night Supervisor
Auburn TAB
08.2013 - 08.2017
Bar staff/TAB/Gaming Attendant
Regents Park Bowling Club
07.2010 - 09.2013
Leading Hand
Australian Defence Apparel (ADA)
02.2006 - 07.2010
Customer Service
Dora's Delights
03.2004 - 08.2004
Customer Service
Flying Fish
02.2003 - 03.2005
Customer Service/Kitchen Hand
Athens Café
07.2000 - 12.2002
Lyndhurst Secondary College
Similar Profiles
Samuel YeSamuel Ye
Business Analyst at VentiaBusiness Analyst at Ventia
Jessie GoddardJessie Goddard
Duty Supervisor at VentiaDuty Supervisor at Ventia
Ganga RijalGanga Rijal
Cleaner at VentiaCleaner at Ventia
Tara ArbabiTara Arbabi
Work Order Integrity Manager at VentiaWork Order Integrity Manager at Ventia
Chad TalbotChad Talbot
Site Manager at MatchWorksSite Manager at MatchWorks