Summary
Overview
Work History
Skills
Certification
Timeline
background-images

Dannielle Marks

Toowoomba,QLD

Summary

Dynamic Venue Manager with ALH Group, skilled in event planning and customer service. Achieved increased event bookings through strategic relationship building and effective marketing campaigns. Proven track record in staff management and cost control, enhancing operational efficiency and client satisfaction. Recognized for exceptional problem-solving abilities and commitment to excellence in service delivery.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Venue Manager

ALH Group
10.2014 - Current
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
  • Supervised events from start to finish using effective crowd control methods.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
  • Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Increased event bookings by developing and maintaining strong relationships with clients and vendors.
  • Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
  • Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
  • Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Coordinated with cross-functional teams to ensure seamless event execution, leading to positive guest experiences and strong client relationships.
  • Improved revenue generation by creating unique event packages tailored to the needs of different client segments.
  • Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Assistant Manager

Great Divide Motor Inn
12.2012 - 02.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Increased sales through effective merchandising strategies and targeted promotions.

Assistant Manager

Then Hospitality
11.2010 - 06.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.

Skills

  • Writing and verbal communication
  • Personnel management
  • Relationship building
  • Event promotion
  • Event planning and management
  • Staff management
  • Advertising and marketing
  • Menu planning
  • Effective customer communication
  • Venue supervision
  • Staff training/development
  • Recruitment
  • Effective leader
  • Cost control
  • Financial management
  • Sales tracking
  • Performance improvements
  • Revenue growth
  • Marketing strategies
  • Revenue forecasting
  • KPI tracking
  • Payroll administration and timekeeping
  • Cost reduction
  • Scheduling
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills

Certification

Responsible Management of Licenced Venue

Approved Managers Licence

Approved Gaming Manager Licence

Food Safety Supervisor

Timeline

Venue Manager

ALH Group
10.2014 - Current

Assistant Manager

Great Divide Motor Inn
12.2012 - 02.2014

Assistant Manager

Then Hospitality
11.2010 - 06.2012

Similar Profiles

CREATE PROFILE
Dannielle Marks