Dannielle Martin

• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
• Managed cash flow and business transactions.
• Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
• Maintained general appointment calendar and set shift schedules.
• Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
• Coached and trained employees to optimize performance and achieve demanding business objectives.
• Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
• Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
• Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
• Achieved personal sales goals by upselling products to meet individual needs.
• Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
• Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.

• Reduced risks by maintaining clean and organised work environment.
• Processed payments with focus on accuracy and correct cash-handling procedures.
• Delivered excellent customer service to support company reputation and patron satisfaction.
• Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
• Implemented cost-saving measures in inventory management without compromising on quality.
• Coordinated events and functions, tailoring services to meet diverse client needs.
• Delivered comprehensive training to new staff, ensuring high service standards were met.
• Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
• Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.

Trades Off-sider:

• As an extra to my administrative role I occasionally attended on site (Roy Hill) as a trades off-sider where I assisted with concrete formwork and maintaining the site organisation.

Personal Assistant:

• Answered incoming phone calls and emails, and presented urgent requests for timely response.
• Promoted a positive company image by representing the CEO at events, meetings.
• Served as a primary point of contact for the CEO's direct reports, assisting them with their requests or directing them to appropriate resources.
• Handled sensitive information discreetly while maintaining strict confidentiality protocols.
• Oversaw payroll by coordinating timesheets.
• Co ordinated and booked transportation for CEO and crew members.
• Planned business and social itineraries by managing personal calendar.
• Facilitated training and onboarding for incoming crew members.
• Facilitated a well-organized office environment by maintaining filing systems and overseeing office supply inventory management.
• Enhanced CEO's productivity by managing schedules, appointments, and travel arrangements.

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
• Achieved consistent growth with careful planning and execution of business development initiatives.
• Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
• Researched trends and current innovations to determine competition and develop competitive pricing points.
• Designed business plan to define concept, short-term and long-term goals and strategies.
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
• Conducted performance evaluations and provided constructive feedback to employees.
• Set strategic goals and monitored progress, adjusting tactics to meet changing market conditions.
• Diversified product offerings to meet changing customer needs and tap into new markets.

Apprentice:

• Build and retained personal clientele within my first two years.
• Adhered to company policies, procedures, and safety guidelines during daily work activities.
• Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
• Worked under guidance of experienced professionals to learn trade best practices and techniques.

Qualified Hair Stylist:

• Established and retained a large clientele
• Provided training and education for colleagues
• Demonstrated effective time management
• Maintained my own professional development

Manager:

• Created rosters for the salon staff
• Managed budgets and set targets
• Managed stock and ordering new stock
• Organised and provided professional development for staff
• Banking
• Overall running of a busy salon