Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dannielle Nolan

Summary

Accomplished and highly organized Executive Assistant with a proven track record of providing strategic and high-level administrative support to Senior Executives. Skilled in managing complex schedules, coordinating executive projects, and ensuring seamless operations across teams. Experienced in stakeholder engagement, event coordination, and maintaining professionalism, discretion, and efficiency in high-pressure environments. A strategic communicator with a keen eye for detail and a strong commitment to excellence.

Overview

6
6
years of professional experience

Work History

Executive Assistant to the General Manager – Community and Lifestyle

Gladstone Regional Council
12.2024 - Current
  • Delivered high-level administrative support to the General Manager Community and Lifestyle, exercising discretion, sound judgment, and confidentiality while managing complex diary coordination, travel arrangements, and briefing preparation for meetings, events, and training.
  • Coordinated the preparation and timely submission of Business Unit and General Manager reports to Council, ensuring accuracy and adherence to deadlines, and acted as Secretary to project groups and committees by tracking and following up on action items.
  • Assisted senior executive staff in managing enquiries from elected members and collaborated with the General Manager to oversee Constituent Solutions Requests and Administration Action Complaints, including researching issues, drafting responses, and ensuring timely resolution.
  • Monitored and reconciled the General Manager’s credit card transactions, ensuring compliance with Council policies, and managed business correspondence through email systems, guaranteeing prompt and accurate follow-up.
  • Conducted research, compiled reports, drafted correspondence, and prepared presentations to support executive decision-making and strategic initiatives.
  • Provided guidance and support to colleagues, fostering collaboration and a proactive approach to addressing operational concerns and prioritising communications to ensure efficient workflow and timely responses.

Executive Assistant – Office of the CEO

Gladstone Regional Council
09.2023 - 12.2024
  • Provided high-level, confidential executive support to the Elected Members of Council, and CEO, managing complex administrative functions including diary coordination, meeting and travel arrangements, preparation of briefing materials, and reconciliation of corporate expenses.
  • Acted as a key liaison between the Councillors and internal departments, external stakeholders, and clients, ensuring effective communication and coordination of strategic priorities.
  • Assessed and prioritised all incoming communications to the Office of the CEO—including calls, correspondence, and service enquiries—initiating appropriate action while maintaining accurate records and upholding confidentiality.
  • Conducted research and managed small projects to support the Councillors and broader executive initiatives, including the sourcing of legislative and legal information.
  • Provided reinforcement to the Executive Assistant team supporting General Managers, fostering collaboration, consistency, and a high standard of executive support.
  • Championed continuous improvement initiatives by contributing to the development of professional procedures and promoting best practices in executive administration and office presentation.

Business Administration Trainee

Gladstone Regional Council
02.2023 - 09.2023
  • Successfully undertook all on-the-job and formal training components required to progress toward a nationally accredited qualification in Business Administration.
  • Delivered efficient and reliable administrative support to the team, contributing to smooth day-to-day operations.
  • Acted as the primary point of contact for customer inquiries, providing friendly, professional service both in person and over the phone, while ensuring accurate redirection to relevant team members.
  • Proactively managed and monitored the shared mailbox, promptly allocating incoming requests to appropriate officers for timely action.
  • Provided accurate and confidential information to internal and external stakeholders, upholding privacy, and confidentiality standards at all times.
  • Contributed to the continuous improvement of administrative processes by offering insights and identifying opportunities for increased efficiency.
  • Maintained full compliance with organisational procedures and standards, ensuring quality and consistency in all administrative duties.
  • Assisted in the planning and delivery of workshops and events, including preparation of materials and coordination with venue contacts for on-site meetings.

Store Manager

Lovisa
03.2021 - 10.2022
  • Inspired and led a motivated, high-performing team, cultivating an inclusive and positive store culture that aligns with Lovisa’s core values.
  • Delivered outstanding customer experiences by providing personalised, attentive service and nurturing strong, lasting customer relationships.
  • Consistently surpassed sales targets and key performance indicators in a dynamic, fast-paced retail environment.
  • Directed daily store operations, including inventory control, visual merchandising, and loss prevention, ensuring strict adherence to brand standards and operational excellence.
  • Optimised staff scheduling to maximise team efficiency and maintain compliance with labour laws and company policies.
  • Strategically executed visual merchandising initiatives to highlight current trends and reinforce the Lovisa brand identity.
  • Managed the store’s financial performance by carefully monitoring budgets, controlling expenses, and driving revenue growth.
  • Maintained a safe and compliant retail environment by rigorously enforcing health and safety regulations.
  • Built strong community connections and fostered customer loyalty through proactive relationship management and exceptional service delivery.

Medical Receptionist

I-Med Radiology Queensland
07.2019 - 03.2021
  • Delivered welcoming and compassionate patient reception, expertly managing appointment scheduling to optimise patient flow and minimise wait times.
  • Efficiently managed high volumes of inbound calls, providing clear, empathetic responses to patient inquiries, and ensuring smooth front desk operations.
  • Maintained meticulous and confidential patient records, rigorously adhering to privacy laws and organisational policies.
  • Supported clinic operations through accurate billing assistance, payment processing, and comprehensive administrative duties.
  • Collaborated proactively with radiologists and healthcare professionals to coordinate seamless patient care and enhance operational efficiency.
  • Upheld stringent health, safety, and hygiene standards, fostering a secure and comfortable environment for patients and staff alike.

Education

Certificate III - Business Administration

Central Queensland University
09-2023

Certificate III - Event Management

The Australian College of Commerce And Management
02-2016

Skills

  • Effective communication skills
  • Customer service orientation
  • Willingness to learn
  • Self-motivated team leader
  • Effective organizer and planner
  • Driven to meet deadlines
  • Dependable team collaborator
  • Innovative thinker
  • Detail-oriented time management
  • Organizing and overseeing project activities
  • Facilitating team objectives

Accomplishments

  • Certificate III in Business Administration obtained through traineeship at Gladstone Regional Council.
  • Certificate III in Event Management obtained through traineeship at The Museum of Contemporary Art.
  • Certificate II in Business Administration obtained through All Saints Catholic Senior College.
  • C Class Drivers licence.
  • Caretaker for Regional Managers within Lovisa.
  • System software trainer for employees at I-Med radiology.
  • Higher School Certificate obtained in 2014.

Timeline

Executive Assistant to the General Manager – Community and Lifestyle

Gladstone Regional Council
12.2024 - Current

Executive Assistant – Office of the CEO

Gladstone Regional Council
09.2023 - 12.2024

Business Administration Trainee

Gladstone Regional Council
02.2023 - 09.2023

Store Manager

Lovisa
03.2021 - 10.2022

Medical Receptionist

I-Med Radiology Queensland
07.2019 - 03.2021

Certificate III - Business Administration

Central Queensland University

Certificate III - Event Management

The Australian College of Commerce And Management

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Dannielle Nolan