Dannielle Ozols
Newborough,VIC
Summary
Motivated and driven people manager successful in monitoring performance, delegating work and motivating team members. Versed in managing daily direction with a strong focus on effective communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver successful outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Leader
Department of Families, Fairness & Housing
Morwell, VIC
09.2021 - Current
- Supporting, guiding, and mentoring staff.
- Overseeing and investigating application appeals.
- Analyze data from various sources to identify areas of improvement in staff performance.
- Coordinate team activities, and delegate tasks to ensure efficient completion of workflow.
- Conduct regular performance reviews to assess individual team member progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Managing staff leave in accordance with department leave policy.
- Assisting with recruitment by interviewing potential candidates in line with the DFFH recruitment policy.
- Resolve customer complaints in an effective manner while maintaining a high level of customer service.
- Provided coaching and feedback on employee performance, encouraging professional development.
Housing Customer Service Officer
Department of Families, Fairness & Housing
Morwell, VIC
09.2020 - 09.2021
- Capture and Assess of Victorian Public Housing Applications
- Processing Victorian Housing Rent Assist Bond Loans.
- Managing Rent Assist Bond Loan Mailbox.
- Assisting applicants with troubleshooting through HousingVic Online Services.
- Communicating with applicants to reach a successful outcome.
Administrative Officer
Ozroll Industries
Adelaide, SA
11.2009 - 06.2018
- Implementation and management of National Solar Schools Program.
- Raising production orders for wholesale customers.
- Warranty support.
- Technical support customer service.
- Customer Complaints management.
- General administration and reception duties.
- Assisting National Sales Manager.
Education
Cert IV - Community Services
TAFE Gippsland
Morwell12-2020
Skills
- People Management
- Teamwork and Collaboration
- Problem-Solving
- Excellent communication skills
- Strong client focus
- Adaptable to change
- Advanced Microsoft Program Use
Certification
- Victorian Drivers License (Current)
References
Kathy Geisler
Service Delivery & Systems Manager
Housing Call Centre
0477 724 819
Ben McInnes
Data & Insights Manager
Housing Call Cent
0436 359 245
Timeline
Team Leader
Department of Families, Fairness & Housing
09.2021 - Current
Housing Customer Service Officer
Department of Families, Fairness & Housing
09.2020 - 09.2021
Administrative Officer
Ozroll Industries
11.2009 - 06.2018
Cert IV - Community Services
TAFE Gippsland
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