Dannielle Ozols

• Manage staff performance processes.
• Develop and maintain relationships with key stakeholders of the Housing Call Centre.
• Support, guide and mentor Team Leaders.
• Liasing with Head contractors and stakeholders.
• Managing staff leave in accordance with department leave policy.
• Developed and implemented processes to improve overall customer satisfaction levels.

• Supporting, guiding, and mentoring staff.
• Overseeing and investigating application appeals.
• Analyze data from various sources to identify areas of improvement in staff performance.
• Coordinate team activities, and delegate tasks to ensure efficient completion of workflow.
• Conduct regular performance reviews to assess individual team member progress.

• Maintained a positive work environment that promoted collaboration between team members.
• Managing staff leave in accordance with department leave policy.
Assisting with recruitment by interviewing potential candidates in line with the DFFH
recruitment policy.
• Resolve customer complaints in an effective manner while maintaining a high level of
customer service.
• Provided coaching and feedback on employee performance, encouraging professional
development.

• Capture and Assess of Victorian Public Housing Applications
• Processing Victorian Housing Rent Assist Bond Loans.
• Managing Rent Assist Bond Loan Mailbox.
• Assisting applicants with troubleshooting through HousingVic Online Services.
• Communicating with applicants to reach a successful outcome.

• Implementation and management of National Solar Schools Program.
• Raising production orders for wholesale customers.
• Warranty support.

• Technical support

• Customer service.
• Customer Complaints management.
• General administration and reception duties.
• Assisting National Sales Manager.