Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dannielle Rose

Summary

I have six years of experience in the dental field, starting as a dental assistant and advancing to the role of practice manager. This progression has allowed me to develop strong leadership skills, effectively managing and motivating teams while ensuring smooth coordination between patients and clinical staff. With a keen eye for detail and excellent perceptive abilities, I am dedicated to delivering high levels of customer service through clear communication and a strong commitment to patient care. I am results-driven, focused on the success of the clinic, and proficient in managing operations, setting targets, and collaborating with team leaders to achieve optimal outcomes. With a passion for sales.

Overview

12
12
years of professional experience

Work History

Dental Practice Manager

Value Dental Centres
03.2022 - Current
  • Payroll and Rostering
  • Hiring and training
  • Banking
  • Liaising with patients and handling complaints and compliments
  • Customer service
  • Assisting reception and clinical staff
  • Email Handling
  • Google review revenue
  • Developed a strong team culture, resulting in increased employee retention and reduced turnover within the dental practice.
  • Maintenance

Owner / PT

ROSE Fitness
06.2015 - 02.2023
  • All aspects of business operation
  • Sourcing and maintaining customers using superior customer service skills
  • Administration – accounts, all forms of correspondence, marketing etc
  • Awareness of customers' health, emotions and needs and acting accordingly
  • Personal Training and group fitness classes

Dental Assistant

UC Dental
03.2018 - 03.2022
  • Laboratory coordinator making of whitening trays, Mouth guards, Retainers
  • Infection Control
  • Chair side Dental Assisting
  • 4 handed dentistry
  • Paediatrics
  • Answering phones
  • Scheduling appointments
  • Maintaining superior Customer service
  • Stock and supply up keep
  • High pace environment
  • Processing of Hicaps, Eftpos, Medicare and DVA payments
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.

Cleaner/ Laundry

Roslyn Lodge
08.2017 - 02.2018
  • Adhere to strict hygiene polices
  • Ensure Correct Infection Control is maintained
  • Housekeeping responsibilities
  • Stock and supply upkeep

Club Manager/ Personal Trainer

Fernwood Fitness Robina
01.2013 - 03.2016
  • Carry out and manage all aspects of daily Club Procedures
  • Ensure high standard of OH&S standards
  • Reception and administration duties
  • Staff Co-ordinating / Rosters / development
  • Personal Training / KPI's
  • Increased staff performance and engagement via motivational leadership.
  • Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
  • Scheduled staff shifts to meet business demands and coordinate adequate coverage.

Education

Certificate III - Dental Assisting

Blue Stone Medical
01.2021

Diploma - Fitness

Tafe Gold coast
01.2016

Certificate IV - Fitness – Personal Trainer

Australian Institute of Fitness
01.2007

Higher School Certificate - undefined

Miller Technology High School
01.2006

Certificate -

Mental Health First Aid

Certificate -

Advanced First Aid And CPR

Skills

  • Team Management
  • Conflict resolution
  • Facilitating Maintenance
  • Clinical Oversight
  • Delegation
  • Compliance
  • Recruitment
  • Time Management
  • Payroll & Rostering
  • Work in a team environment

Timeline

Dental Practice Manager

Value Dental Centres
03.2022 - Current

Dental Assistant

UC Dental
03.2018 - 03.2022

Cleaner/ Laundry

Roslyn Lodge
08.2017 - 02.2018

Owner / PT

ROSE Fitness
06.2015 - 02.2023

Club Manager/ Personal Trainer

Fernwood Fitness Robina
01.2013 - 03.2016

Diploma - Fitness

Tafe Gold coast

Certificate IV - Fitness – Personal Trainer

Australian Institute of Fitness

Higher School Certificate - undefined

Miller Technology High School

Certificate III - Dental Assisting

Blue Stone Medical

Certificate -

Mental Health First Aid

Certificate -

Advanced First Aid And CPR
Dannielle Rose