Dannielle Scammell
Cairns,QLD
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels.
Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Dynamic and detail-oriented professional with extensive experience at Emirates Airlines, excelling in emergency situations management and conflict mediation. Proven track record in training and mentoring staff, enhancing team performance, and significantly reducing customer complaints. Adept at fostering cultural sensitivity while delivering exceptional service and achieving high passenger satisfaction.
Overview
15
15
years of professional experience
Work History
Clinical Assistant - Medical Imaging
Queensland Health
11.2024 - Current
- Coordinated scheduling of patient appointments to optimize office workflow.
- Maintained accurate electronic health records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Prepared examination rooms and ensured compliance with safety protocols.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Online Personal Shopper Supervisor
Woolworths
04.2020 - Current
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Managed client information securely, respecting confidentiality agreements while maintaining detailed records of past purchases and preferences.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Cabin Crew Member
Altara
06.2022 - 09.2025
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Followed company regulations and rules to promote safe environment for travellers and employees.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Proven ability to develop and implement creative solutions to complex problems.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
Cafe Manager
Aroma Cafe
01.2016 - 08.2019
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Consistently met or exceeded revenue targets through effective planning and execution of sales strategies.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Implemented cost saving measures to reduce operational costs and align with budget.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Travel Consultant
Flight Centre Travel Group
08.2014 - 07.2015
- Top selling Novice 2 months in a row
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Built strong relationships with clients through exceptional communication and personalized service.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
Senior Cabin Crew Member
Emirates Airlines
05.2010 - 01.2014
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
- Assisted passengers with special needs, providing personalized care and support throughout the journey.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
- Resolved passenger conflicts and medical emergencies during flights.
- Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
- Acted as a key liaison between the airline and its customers, providing feedback on service quality and areas for improvement to management teams.
- Used excellent customer service skills in addressing passengers' needs.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Provided professional services and support in a dynamic work environment.
Education
STEPS Bridging Course -
Central Queensland University
Cairns, QLD01-2026
Skills
- Cultural Sensitivity
- Company policy adherence
- Emergency Situations Management
- Detail Oriented
- Conflict Mediation
- Training and mentoring
- Clinical support
- Adaptability in healthcare settings
Timeline
Clinical Assistant - Medical Imaging
Queensland Health
11.2024 - Current
Cabin Crew Member
Altara
06.2022 - 09.2025
Online Personal Shopper Supervisor
Woolworths
04.2020 - Current
Cafe Manager
Aroma Cafe
01.2016 - 08.2019
Travel Consultant
Flight Centre Travel Group
08.2014 - 07.2015
Senior Cabin Crew Member
Emirates Airlines
05.2010 - 01.2014
STEPS Bridging Course -
Central Queensland University
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