Dannii Fyfe

* Complete all quotes for vehicle servicing, repairs, insurance repairs etc, including full engine rebuilds.

* Complete the role of a service advisor, including but not limited to; answering the phones, booking in customers and welcoming customers to the workshop on the day of their service/repair, keeping all parties up to date with their vehicle service/repair, including any additional costs that may arise

* As the most senior member of the front of house team i am responsible for enhancing customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. I have developed and maintained high quality relationships with customers

* Liaise with suppliers in a professional and friendly manner to attain parts pricing, warranty information and schematics. I pride myself on the relationships i have built with suppliers

* Train new employees in multiple positions, service advising, administration, parts order and quotes.

* I attend to most of the I.T faults/repairs of the business, server faults, computer software faults or upgrades

* At times i have covered the role of the courtesy driver due to my friendly and welcoming personality that customers enjoy

* Liaised with customers and insurance companies to book in vehicle repairs. Kept all parties up to date whilst vehicle was at workshop undertaking repairs to ensure customer satisfaction

* Inspected parts invoices for accuracy and allocated parts and invoices to each job to ensure all parts and accounts were ready for vehicle repairs

* Completed job cards, ensuring all customer details were correct

* General administration duties, including, but not limited to; filing, answer phones, booking customers, using workshop specific software, completing paperwork

* Completed the day to day duties of a service advisor in automotive, including but not limited to; booking in customers, contacting suppliers to quote and order parts, keeping up to date with stock control that was kept on hand, liaised with customers in a professional and friendly manner to ensure customers were kept up to date with their vehicle repair at all stages

* Assisted in accounts receivable and payable

* Quoted vehicle repairs and services

* Trained new hires on front desk procedures and company policies, ensuring consistency in service delivery across the team.

* Successfully maintained a clean and inviting atmosphere in common areas such as waiting rooms or meeting spaces.

• First port of call for any enquiries for both businesses - Filing and general office duties - End of month reconciliation and accounts