Dannii Jones
Blairgowrie,VIC
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Highland Group
Melbourne, VIC
01.2024 - Current
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- scheduling appointments, organise files, and distributing mail as required
- Ordering office supplies
- Developing, implementing administrative procedures
- Maintaining high volume of phone calls
Office Coordinator
Getaway Property Management
Mornington, VIC
02.2023 - 12.2023
- Maintained a clean, organised, and professional office environment to support maximum productivity.
- Assistant with organising property maitence.
- General daily duties, answering phones, emails and customer complaints
- Utilising multiple software programs, RMS, property tree & Hom-hero
- Invoicing and reconciliation
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Scheduling meetings and appointments within the office
Administrative Assistant
Jackalope Hotels
Merricks
01.2022 - 01.2023
- Schedule in-house and external meetings.
- Manage and order office supplies.
- Working within a small team environment to ensure daily operations were ran smooth.
- Perform clerical duties, such as filing, faxing, answering phone calls, and responding to emails.
- Managing department budgets.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees.
- Worked with Human Resources assisting with all new contracts.
Sales & Marketing Coordinator
Eco Beach Resort
Broome, WA
06.2020 - 09.2022
- Implemented a CRM system that streamlined the tracking of leads, deals, and customer interactions for the entire sales team.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Daily administration duties.
- Assisting in other departments when needed
Assistant Reservation Manager
Quest Hotels
Cheltenham, VIC
04.2018 - 04.2019
- Enhanced customer satisfaction by efficiently handling reservation inquiries.
- Addressed guest complaints or concerns promptly.
- Provided comprehensive training for new team members
- Developed strong relationships with travel agencies, leading to an increase in group bookings from key partners.
- Coordinated closely with housekeeping department to ensure timely room availability for early arrivals or late check outs.
- Going above and beyond for all guests to ensure guest satisfaction.
- Answered a hevay amount of incoming phone calls daily.
- Handled billing information over phone.
- Handled reservations and answered general questions.
Assistant Manager
Hayman Island Resort
Airlie Beach, QLD
01.2017 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels while reducing overhead costs
Receptionist Administrator
Daydream Island Resort & Spa
Airlie Beach, QLD
06.2013 - 09.2016
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact for all guests.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organised meetings for executives
- Assisted in multiple departments when needed.
Education
Bachelor Of Business Admin. - Business Administration And Management
Holmesglen Institute
Southbank, VIC02.2013
Skills
- Customer Invoicing
- Process Implementation
- Excel, Word, Note, PowerPoint
- Experience with multiple software programs including employee-based software, including Opera, Xero, RMS, CMS, Micros, Deputy, and Employment Hero
- Operations Management
- Task Delegation
- Teamwork and Collaboration
- Budget Administration
Certification
RSA
Advanced first aid
Hospitality and business management
Social media and marketing
References
Upon Request
Timeline
Administrative Coordinator
Highland Group
01.2024 - Current
Office Coordinator
Getaway Property Management
02.2023 - 12.2023
Administrative Assistant
Jackalope Hotels
01.2022 - 01.2023
Sales & Marketing Coordinator
Eco Beach Resort
06.2020 - 09.2022
Assistant Reservation Manager
Quest Hotels
04.2018 - 04.2019
Assistant Manager
Hayman Island Resort
01.2017 - 03.2018
Receptionist Administrator
Daydream Island Resort & Spa
06.2013 - 09.2016
Bachelor Of Business Admin. - Business Administration And Management
Holmesglen Institute