Dannii-Maree Hicks
Prospect Vale
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. I am dedicated to offering assistance to team members and customers and excel in a fast past environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Country Club Tasmania
08.2022 - Current
- Performed Night Audit role when needed, included processing payments via reservation software and settling finance from range of departments.
- Greeted guests and provided information about the resort including the number of services that we provide
- Received 50+ calls a day and forward them to correct departments
- Gather important details from the guest to showcase to them the options for room types that are available for them
- Offered support in other roles such as guest services and reservations
- Composed and prepared routine correspondence, letters and reports with job-related software.
Front of House Attendant
Country Club Tasmania - Watergarden
05.2021 - Current
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Took initiative to find extra tasks when scheduled duties were completed
- Correctly received orders, processed payments, and responded appropriately to guest concerns
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Team Member
Coles
03.2020 - 05.2021
- Provided exceptional customer service to 100-200 customers per shift
- Warmly welcomed customers into the store and offered advice on products and help with locating merchandise
- Informed customers about all the latest sales, fundraisers, and special offerings at the store
- Processed cash and card payments using a POS system in an orderly process
Kitchen Hand
Elaia Cafe
05.2019 - 03.2020
- Doing various tasks such as cleaning, tidying, restocking, and washing
- Ensuring cafe area is kept to a high standard of cleanliness
Front of House Employee
Launceston Cup
05.2019 - 03.2020
- Corporate Front Of House Hospitality, Served food and beverages to guests in a fast-paced environment
- Interacted with guests and kept friendly conversation to make guests feel welcomed and comfortable
- Set tables to suit different individual needs
Team member
KFC
01.2017 - 01.2018
- Packed meals and served customers in a fast-paced environment
- Informed customers on the newest deals and what would best fit their needs
- Made sure customer satisfaction was at a high standard
Education
Years 7-12 -
St Patrick’s College
Launceston, TAS12.2021
Skills
- Punctual
- Quick Learner
- Always takes initiative
- Strong interpersonal skills
- Ability to work under pressure
- Friendly and adaptable
- Uses constructive criticism to grow
- Customer Complaint Resolution
Certification
- RSA -2019
- Food Safety - 2019
- Provisional Drivers license
Timeline
Receptionist
Country Club Tasmania
08.2022 - Current
Front of House Attendant
Country Club Tasmania - Watergarden
05.2021 - Current
Team Member
Coles
03.2020 - 05.2021
Kitchen Hand
Elaia Cafe
05.2019 - 03.2020
Front of House Employee
Launceston Cup
05.2019 - 03.2020
Team member
KFC
01.2017 - 01.2018
Years 7-12 -
St Patrick’s College
Similar Profiles
Venkatesh BatchuVenkatesh Batchu
Business Administrative Assistant at Country Club TasmaniaBusiness Administrative Assistant at Country Club Tasmania
GURPAL SINGHGURPAL SINGH
Chef at Country Club TasmaniaChef at Country Club Tasmania
Shae WeberShae Weber
Finance Officer at Royal Automobile Club Of TasmaniaFinance Officer at Royal Automobile Club Of Tasmania