VINTAGE
ART
MUSIC
CREATIVE WRITING
POETRY
HORTICULTURE
STYLING
PHOTOGRAPHY
INTERIOR
MEDIA
FILM
NATURE
FASHION
TRAVEL
PEOPLE
ANIMALS
PLANTS
BOOKS
YOGA
PILATES
DANNI LEE JACKSON
Charlestown
Summary
A highly motivated and creative professional with extensive experience in fast paced, high pressure environments. Recognised for strong interpersonal skills, a genuine ability to connect with people, and a great sense of humour. Highly organised with exceptional administrative abilities and strong attention to detail, with the capacity to prioritise competing demands and meet tight deadlines. Demonstrates outstanding customer and client service, excellent communication skills, and a proactive drive to learn, grow and deliver results.
Overview
22
22
years of professional experience
Work History
Administration Assistant, Planning & Delivery Team
ARTC (Australian Rail Track Corporation)
10.2024 - Current
- Assist the Planning & Delivery Specialist – Rail Grinding & Resurfacing team with administration support
- Coordinate and prepare documentation for track closedowns related to maintenance activities
- Lodge maintenance jobs and manage the closure of completed maintenance tasks
- Review Safe Work Method Statements (SWMS) for all contractors to ensure compliance
- Verify Rail Industry Worker (RIW) credentials for all contractors
- Develop and maintain Excel spreadsheets and databases to support team operations
Administration Assistant, Network Control
ARTC (Australian Rail Track Corporation)
10.2024 - Current
- Greeting all visitors and facilitating the visitor induction procedure (including logging all visitors and issuing visitor passes)
- Respond to incoming telephone calls and direct each call to the appropriate ARTC representative in a timely, professional manner to ensure a high level of customer service as required
- Monitor and maintain office supplies (including stationary and binding supplies) to ensure they are adequately stocked
- Management and facilitation of office maintenance audits and Audits Register
- Process invoices for payment in ARTC's financial accounting system, ensuring timeliness and accuracy as required.
- Work collaboratively with other administrative employees as required sharing common administrative tasks and ensuring their timely completion
- Monitor and maintain the presentation and serviceability of company pool cars and arranging cleaning and servicing on a regular basis and as required
Bookings and Events Coordinator
Creative Booth
05.2022 - Current
- Direct point of contact for leads
- Booking clients through to the gallery delivery after events
- Staff rostering
- Social Media
- Point of contact for venues
- Photoshop templates for events
- Customer Service and Administration
Freelance & Contract Work
Various Companies
02.2018 - Current
- Bio writing
- Social Media
- Styling
- Administration
- Shoot Assistance
- Program Coordinating
- Social Media
- Poetry
- Copywriting
Writer
Thought Catalog
11.2016 - Current
- A featured poetry writer for Thought Catalog
Social Media, Online and Retail Coordinator
Enigma Hamilton
09.2020 - 06.2021
- Managing Social media and online orders with a flare for knowing what will bring in customers
- Weekly/Monthly Payroll through MYOB, previously Xero
- EDM emails through Mailchimp
- Stock checks, logistics, buying and receiving of orders
- Impeccable customer service to not only serve but to bond with customers and clients
Schedule and Sales Coordinator
Econnect Solar
09.2019 - 02.2020
- Managing appointment slots
- Customer Service - At it’s very best
- Organising a logistically viable schedule for each sales representative
- Daily reporting
- Confirmation calls with customers
- Managing sales calendars for numerous different regions
- Answering calls to reschedule and cancel appointments
- Managing office administration staff statistical reporting to sales performance for Sales Director/Regional Sales Manager
Operations Coordinator / PA
Home Impact Design & Build
12.2018 - 06.2019
- Front of House – Ensure all visitors are greeted and looked after
- Accurately answer enquiries (via phone, internet or in person) in a timely fashion
- Order stationery supplies and maintain company assets, including computers and telephones
- Manage cleaners, kitchen and essentials for meeting rooms
- Compose letters, reports and emails for Director as required
- Develop and maintain effective working relationships with third party suppliers and contractors
- Personal and business PA duties to the director
- Co-ordinate all council certificates and fee proposals for design
- Marketing assistance through content writing
- New client establishment & set-up in Salesforce
- Daily reporting of Salesforce for Leads & Marketing
- Organise and make travel arrangements for managers as required
Brand Product Coordinator - Nautica
True Alliance
05.2017 - 01.2018
- Assisting account managers and the Brand manager with daily budget figures and actual figures to compare and contrast why accounts are performing specific ways
- Liaising directly with Head office in NYC
- Liaising with multiple factories in countries aboard
- Management of samples – Inbound and outbound
- Working with the AUS design team with development styles and raising these on the US platform
- Direct liaising with the brand manager to find shortfalls in key accounts in order to find ways to drive traffic and sales in under-performing accounts
- Reviewing how marketing campaigns work for retail and wholesale accounts and making strategic suggestions with the marketing manager to overcome shortfalls for next time
- Assisting marketing manager with promotional activities for wholesale and retail accounts
- Daily communication with key stakeholders to find shortfalls and find ways to increase market share
- Organisation of internal events
- Deal directly with major accounts such as David Jones, Myer, Glue, The Iconic and Trade Secrets
- Coordination with PR department
Sales Administrator - Lee Denim
True Alliance
06.2016 - 05.2017
- Efficiently processing sales orders and maintaining deliveries across specific brands and channels
- Liaising directly with large wholesale customers including Glue, David Jones, Myer, Trade Secrets, The Iconic, General Pants Co, Costco
- Sole responsibility of providing sales analyst support and reporting for Lee Denim
- Delivering professional, efficient and friendly customer service to all internal and external contacts in a fast paced environment
- Establishing and maintaining strong relationships and open communications with internal and external business partners
- Have gained an excelled knowledge of over 25 SAP transactions, as well as using Business Intelligence (BI) to report and analyse data to successfully meet KPI’s
- Preparing appropriate weekly and monthly reports to ensure validity of data and orders being processed
- Successfully utilising salesforce as a metric to understand the customer buying patterns, and in turn relaying this information to stakeholders to emphasise its impact
- Creating new data platforms in which have allowed for improved efficiency of processes, allowing for a quicker turnover of sales
- Effectively analysing sales data to develop insights and make recommendations for new purchasing
- Effectively managing and multitasking sales administration and e-commerce roles during peak periods in order to maintain a fast paced commercial working environment
Content Writer
Tuesday Vintage
01.2016 - 01.2017
- Content creation for the blog and Instagram
- Assisting photo shoots
- Writing stories and conducting interviews for photo shoots
Brand Coordinator - Ben Sherman
True Alliance
11.2012 - 09.2015
- Manage the day-to-day operational requirements of the Ben Sherman brand, which includes coordinating purchasing, sales and general operations
- Direct contact for the UK operation, coordinating ranges between Australia and the UK
- Sample Management for the UK which entails monitoring the dispatch and arrival of new season UK samples, assisting the Design team with distribution of green route samples and updating and maintaining the sample tracker for UK developed samples, communicating and escalating any issues to the Brand Manager
- Monitoring the dispatch and arrival of new season UK licensee samples and updating and maintaining the sample tracker for UK licensee samples, communicating and escalating any issues to the Brand Manager
- Responsible for communicating to store managers on sales tools and critical path dates
- Build and maintain strong working relationships with key account managers including David Jones, Myer, Glue, Trade Secrets and the Iconic and ensuring order and sale movements are closely monitored and managed
Operations Coordinator - Ben Sherman
True Alliance
06.2011 - 11.2012
- Sample range management which included monitoring the dispatch and arrival of new season samples
- Provided the Design team with required style information for the production of catalogues and look books
- Responsible for ensuring that all sales representatives received sales tools, price lists, swatch books and look books
Sales Support & Customer Service
G-Star Raw
06.2009 - 05.2011
- Delivered professional customer service which included product information, coordination of customer returns and resolution of customer complaints and logistical issues in accordance with company policies
- Marketing and sales support including performing the role of press contact, preparing store visits, booking sales appointments and assisted sales representatives with their daily tasks
- Managed orders including checking forward orders against direct order percentages, monitoring and processing orders and reporting of commercial decisions and block orders into head office
Sales, Stylist & Showroom Assistant
Wheels & Dollbaby
03.2008 - 06.2009
- Provided professional customer service which included garment fitting, styling, selecting and distributing clothes to magazines/stylists
- Performed general administration which included cash handling, banking, daily cash up, implementation of company policies and procedures, opening and closing of the store and providing weekly feedback to the designer on the collection and personal feedback suggestions
- Visual merchandising
- Staff management and supervision of other team members
Stylist / Studio Sales Assistant
Amanda Garrett Design
11.2007 - 03.2008
- Personal styling and dress fitting
- Provided professional customer service which included garment fitting, styling and handling telephone enquiries
- Performed general administrative duties including invoicing and implementation of company policies
Receptionist & Administration Assistant
Cardiff Select
01.2003 - 06.2006
- Reception, Customer Service and Administration duties
Skills
- Technical: Microsoft Office Suite (Excel, Word, Outlook), Salesforce CRM, SAP Transactions, Data Management, Calendar and Workflow Coordination, Invoice and Account Reconciliation
- Administrative: Office Administration and Management, Scheduling, Travel Coordination, Document and Records Control, Meeting Preparation and Minute Taking
- Communication: Exceptional Verbal and Written Communication, Customer and Client Relations, Internal and External Communications, Client and Media Liaison
- Business Operations: Business Administration, Staff Management, Retail Purchasing, Sales Operations, Workflow and Process Improvement, Problem Solving, Project Management
- Creative and Marketing: Creative Writing, Copywriting, Content Creation, Social Media Management, Styling, Visual Merchandising
- Personal Attributes: Highly Organised, Detail Oriented, Technology Savvy, Self Directed, Strong Time Management and Prioritisation Skills
Interests
Timeline
Administration Assistant, Planning & Delivery Team
ARTC (Australian Rail Track Corporation)
10.2024 - Current
Administration Assistant, Network Control
ARTC (Australian Rail Track Corporation)
10.2024 - Current
Bookings and Events Coordinator
Creative Booth
05.2022 - Current
Social Media, Online and Retail Coordinator
Enigma Hamilton
09.2020 - 06.2021
Schedule and Sales Coordinator
Econnect Solar
09.2019 - 02.2020
Operations Coordinator / PA
Home Impact Design & Build
12.2018 - 06.2019
Freelance & Contract Work
Various Companies
02.2018 - Current
Brand Product Coordinator - Nautica
True Alliance
05.2017 - 01.2018
Writer
Thought Catalog
11.2016 - Current
Sales Administrator - Lee Denim
True Alliance
06.2016 - 05.2017
Content Writer
Tuesday Vintage
01.2016 - 01.2017
Brand Coordinator - Ben Sherman
True Alliance
11.2012 - 09.2015
Operations Coordinator - Ben Sherman
True Alliance
06.2011 - 11.2012
Sales Support & Customer Service
G-Star Raw
06.2009 - 05.2011
Sales, Stylist & Showroom Assistant
Wheels & Dollbaby
03.2008 - 06.2009
Stylist / Studio Sales Assistant
Amanda Garrett Design
11.2007 - 03.2008
Receptionist & Administration Assistant
Cardiff Select
01.2003 - 06.2006
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