Dannilee Schulz

Strengthened member relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.

• Enhanced member satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
• Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
• Maintained complaint overturn rate of under 10%.

• Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
• Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
• Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
• Negotiated favourable settlements for clients, maintaining high success rate in claim resolutions.
• Effectively managed portfolio of 80 claims within Dedicated Customer Support Team.

• Facilitated smooth transitions for new students entering the boarding program by providing comprehensive orientation experiences focused on acclimatization and integration into boarding life.
• Managed conflicts effectively to foster a harmonious living environment within the boarding space.
• Coordinated transportation arrangements for boarders during holidays or special events, ensuring timely arrivals and departures.
• Improved boarding environment through effective supervision and management of daily routines.
• Conducted regular room inspections to maintain cleanliness standards across the boarding house facilities.
• Maintained strong relationships with students, parents, and staff to ensure seamless communication and collaboration.
• Provided empathetic guidance in personal matters, helping students navigate their adolescence while away from home.
• Prepared detailed reports on student performance and behaviour trends, supporting continuous improvement efforts within the boarding program.
• Ensured the safety and well-being of all boarders by enforcing strict adherence to school policies and procedures.
• Was responsible for supervising up to 18 boarders.

• Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
• Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
• Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
• Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
• Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
• Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
• Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
• Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.

• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Hired, trained and mentored staff to meet and exceed high quality standards.
• Monitored health and safety standards to maintain a clean, safe working environment.
• Enhanced team performance with regular evaluations and constructive feedback.
• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
• Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
• Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.

• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Monitored health and safety standards to maintain a clean, safe working environment.
• Enhanced team performance with regular evaluations and constructive feedback.
• Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.