Danny Flood
Sydney
Summary
I have recently arrived to Australia on a Working Holiday Visa and I am seeking employment immediately. I’ve previously completed a first class honours bachelor’s degree in Sports Management & Coaching. I have been working hands on in customer services for the past ten years across various housekeeping, retail, and hospitality roles. It is something I have excelled in, with an early progression to becoming a store manager.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work history
Banquet Supervisor
Fairmont Chateau Whistler
Whistler
2022.11 - 2023.06
- Managing a team of up to 60 staff members in a five star hotel
- In charge of events with up to 250 guests
- Main day to day duties would include - delegating tasks, managing staff, orchestrating the event, delivering a high standard of service, cleaning up afterwards
- Responsible for liaising with the convenor and ensuring their needs for the event were met
Bartender
The Penny Farthing & The Irish Times
Victoria
2022.06 - 2022.11
- Required to know over 30 pints on tap, as well as an extensive wine, whiskey, and cocktail menu
- Both pubs were a fast paced service with a high standard focus on both customer satisfaction and delivery of drinks/food
- Responsible for opening during the day and cleaning/closing in the evenings
- Delegation of gratuities and cash/till management
Ski Lift Operator
Lake Louise Ski Resort
Lake Louise
2021.11 - 2022.05
- Management of crowds and guaranteeing guest satisfaction
- Ensuring guests got on and off the lift safely
- Responsible for contacting the maintenance team, ski school, dispatch, ski patrollers and ticket scanners depending on various situations via radio or telephones
- Area management to reduce hazards
- Working alone meant more responsibility
Housekeeper
St Mary's Hotel
Isles of Scilly
2020.06 - 2021.10
- Responsible for cleaning both hotel rooms and holiday homes under a strict time schedule
- During the COVID-19 pandemic, there was a significantly higher standard of cleaning demanded in line with covid and PPE regulations
- Accountable for notifying maintenance of repairs
- Relied on to work unsupervised in a timely manner
Sports Department Supervisor
Technological University Dublin
Blanchardstown
2018.10 - 2020.05
- Dealing with internal and external professional sports teams
- Covering monitoring sports facilities- All weather pitch, grass pitch, gymnasium, sports hall, activity room
- Ensuring customer satisfaction and keeping facilities clean and sanitised
- Handover with other staff members as I always work alone
Retail Assistant Manager
Elverys Sports
Maynooth
2014.09 - 2018.06
- Tasks include opening and closing on weekends, management of all staff from Friday to Sunday, ensuring KPI targets are met, along with daily cash management and bank lodgements
- Floor work, stocking equipment, recovering departments
- Head of footwear department, responsible for over 30% of stores sales.
Education
Bachelor of Arts - Sports Management and Coaching
Technological University Dublin
Dublin, Ireland 2016.09 - 2020.05
Certificate of Higher Education - Sports Management and Coaching
Dunboyne College of Further Education
Dunboyne Ireland 2014.09 - 2016.05
A-Levels -
Colaiste Chiarain Secondary School
Leixlip, Ireland 2009.09 - 2014.05
Skills
- Attention to detail
- Employee management
- Meticulous cleaning and disinfecting
- Customer rapport
- Service Oriented
- Punctual
Timeline
Banquet Supervisor
Fairmont Chateau Whistler
2022.11 - 2023.06
Bartender
The Penny Farthing & The Irish Times
2022.06 - 2022.11
Ski Lift Operator
Lake Louise Ski Resort
2021.11 - 2022.05
Housekeeper
St Mary's Hotel
2020.06 - 2021.10
Sports Department Supervisor
Technological University Dublin
2018.10 - 2020.05
Bachelor of Arts - Sports Management and Coaching
Technological University Dublin
2016.09 - 2020.05
Certificate of Higher Education - Sports Management and Coaching
Dunboyne College of Further Education
2014.09 - 2016.05
Retail Assistant Manager
Elverys Sports
2014.09 - 2018.06
A-Levels -
Colaiste Chiarain Secondary School
2009.09 - 2014.05