Danny Huynh
Cheltenham,VIC
Summary
Organised and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals, and consistently able to maintain deadline goals. Accomplished Case Manager skilled at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit customers needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager - Home insurance
Hollard - Fulltime
Melbourne, VIC
04.2024 - Current
- Monitored client progress and adjusted care plans as needed.
- Conducted regular case reviews to ensure compliance with regulations.
- Provided crisis intervention support during emergencies or urgent situations.
- Maintained accurate documentation in case management software systems.
- Provided case management services including intake, assessment, crisis intervention, referral and monitoring of families.
IAG Customer Service Support
Home Insurance - Fulltime
06.2022 - 03.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Electronic Assembler - Fulltime
Leica Biosystems
03.2021 - 06.2022
- Assembled components per technical specifications and production guidelines.
- Completed surface mount soldering of printed circuit boards.
- Trained new employees in assembly skills to improve team production levels.
- Labeled components and monitored use to keep accurate records.
Kitchen hand
Springvale Mcdonalds - Fulltime
06.2020 - 02.2021
- Assisting in the kitchen, doing the prep work for orders coming through.
- Maintained clean, trash-free workspaces to maximise productivity and safety.
- Assisted with inventory management, ensuring proper stock levels were maintained.
Pick Packer - Full time
Warehouse Lumin
Melbourne, VIC
01.2019 - 06.2019
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Scanned packages and boxes and moved to loading dock for shipment.
- Worked fast to meet assigned daily picking quotas.
Crew Trainer
Mcdonalds
01.2016 - 01.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety, and customer service.
Education
Holmesglen Institute of TAFE
Melbourne, Victoria, VICBox Hill Institute of TAFE
Melbourne, VICMullauna College
MelbourneSkills
- Trainer Mentoring
- Customer Relations
- Client assessment
- Crisis intervention
- Care coordination
- Data entry and analysis
Certification
Retail & Operations management cert IV
NDIS Clearance
Working with Children Clearance
First Aid trained
Languages
- Vietnamese
- English
Timeline
Case Manager - Home insurance
Hollard - Fulltime
04.2024 - Current
IAG Customer Service Support
Home Insurance - Fulltime
06.2022 - 03.2024
Electronic Assembler - Fulltime
Leica Biosystems
03.2021 - 06.2022
Kitchen hand
Springvale Mcdonalds - Fulltime
06.2020 - 02.2021
Pick Packer - Full time
Warehouse Lumin
01.2019 - 06.2019
Crew Trainer
Mcdonalds
01.2016 - 01.2018
Holmesglen Institute of TAFE
Box Hill Institute of TAFE
Mullauna College