Danny Petrovski
Heathcote,Australia
Summary
With over 30 years of experience in customer service and logistics, I bring a unique blend of interpersonal skills and operational expertise. My achievements include improving customer satisfaction through personalized service and streamlining delivery processes to enhance efficiency. I am passionate about creating positive interactions and driving team success.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Concrete Truck Driver
D D & B Pty Ltd (Self Employed)
01.2012 - Current
- Concrete Truck Operations: Safely operated and drove concrete trucks to various locations across the Sydney metropolitan area, ensuring timely and efficient delivery of materials.
- Vehicle Maintenance: Conducted thorough pre-operational inspections and adhered to daily maintenance protocols to ensure vehicle safety and compliance.
- Concrete Handling: Managed the loading, transport, and precise pouring of concrete at designated sites, meeting project specifications.
- Administrative Support: Performed administrative tasks such as handling phone inquiries, and utilizing computer systems to support operational efficiency.
- Customer Service Excellence: Provided outstanding customer service by addressing client inquiries, maintaining professionalism, and fostering strong client relationships.
- Workplace Health & Safety Compliance: Ensured strict adherence to Occupational Health and Safety (OHS) standards to promote a safe working environment for all stakeholders.
Senior Transit Officer
RailCorp
03.2003 - 01.2012
- Accredited Training Delivery: Designed and delivered Workplace Training and Assessing programs under RailCorp RTO compliance frameworks, aligning with vocational standards and operational safety requirements.
- Operational Safety Instruction: Conducted safety training for transit officers, emphasizing risk mitigation, conflict resolution, and adherence to Rail Safety Act (2002).
- Critical Incident Response: Managed high-pressure incidents, including post-event debriefings and corrective action plans to enhance team preparedness and safety outcomes.
- Workforce Mentorship: Guided probationary officers, transit staff, and senior personnel through skill-building programs and return-to-work initiatives to improve operational readiness.
Coach Captain
Murray's Australia
04.1999 - 04.2003
- Customer Service Excellence: Delivered exceptional customer service, ensuring high satisfaction among diverse clientele.
- Vehicle Maintenance: Conducted regular inspections and maintenance of coaches to ensure operational efficiency and safety.
- Tour Commentary: Provided engaging and informative commentary during tours, enhancing the overall experience for visitors.
- Dignitary Escort Services: Coordinated and escorted international dignitaries, collaborating with police and government officials to ensure seamless logistics and security.
- Cultural Liaison: Supervised and supported tourists from non-English-speaking backgrounds, facilitating their tour experience through effective communication and cultural sensitivity.
- Safety Compliance: Adhered to and enforced Occupational Health and Safety (OHS) policies, maintaining a safe environment for all stakeholders.
Courier (Sub-Contractor)
Australian Air Express
03.1993 - 11.1997
- Customer Service Excellence: Delivered exceptional customer service, ensuring high client satisfaction and fostering positive relationships.
- Logistics Management: Scanned and processed incoming and outgoing packages efficiently, maintaining accurate records and ensuring seamless operations.
- Delivery Operations: Safely and efficiently delivered packages across Metro City and Sydney Airport, meeting tight deadlines and maintaining high service standards.
- Sales Performance: Contributed to revenue growth by generating sales and identifying opportunities to enhance customer engagement.
- Safety Compliance: Adhered to and enforced Occupational Health and Safety (OHS) policies, ensuring a safe working environment for all stakeholders.
Courier
Jupiter Air Oceania
03.1992 - 02.1993
- Customer Service Excellence: Delivered exceptional customer service, ensuring high client satisfaction and fostering positive relationships.
- Logistics Management: Scanned and processed incoming and outgoing packages efficiently, maintaining accurate records and ensuring seamless operations.
- Delivery Operations: Safely and efficiently delivered packages across Metro City and Sydney Airport, meeting tight deadlines and maintaining high service standards.
- Safety Compliance: Adhered to and enforced Occupational Health and Safety (OHS) policies, ensuring a safe working environment for all stakeholders.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Skills
- Professionalism and Punctuality: Personable, reliable, and punctual, with a strong commitment to meeting deadlines and maintaining high professional standards
- Customer Service Expertise: Proven ability to deliver excellent customer service
- Work, Health & Safety (WHS) Knowledge: Well-versed in WHS practices, ensuring a safe working environment
- Truck Driving and Courier Experience: Extensive experience in truck driving and courier services, with a strong track record of reliability
- Geographical Knowledge: Familiarity with the Sydney metropolitan area, ensuring efficient navigation and logistics management
- Conflict Resolution: Skilled in handling complaints professionally, resolving issues promptly and effectively
- Automotive Parts Knowledge: Strong interest in cars and trucks, with comprehensive knowledge of automotive parts
Certification
- Certificate IV in Workplace Training & Assessment | NSW Tafe | 2006
- NSW Heavy Rigid Vehicle Licence | NSW Road Traffic Authority | held since 1999
Timeline
Concrete Truck Driver
D D & B Pty Ltd (Self Employed)
01.2012 - Current
Senior Transit Officer
RailCorp
03.2003 - 01.2012
Coach Captain
Murray's Australia
04.1999 - 04.2003
Courier (Sub-Contractor)
Australian Air Express
03.1993 - 11.1997
Courier
Jupiter Air Oceania
03.1992 - 02.1993
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