Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
29
29
years of professional experience
Work History
Service Manager Major Repairs
Aggreko Generator Rentals
01.2024 - Current
Increased refurbishment program output from 6 to 7 units per year to now forecasting 15 units for 2024 and a potential 24 units in 2025.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
Successfully managed budgets and allocated resources to maximize productivity.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Senoir Service Technician Mechanical
Aggreko
01.2019 - 01.202
Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
Negotiated with vendors for parts procurement, achieving cost savings while maintaining high-quality standards.
Improved operational efficiency, meticulously documenting all service activities for future reference.
Tested systems, noting issues and completing preventive maintenance.
Diagnosed and repaired problems with electrical and mechanical systems.
Managed maintenance activities, supervised staff, and inspected equipment.
Researched and implemented new technologies and equipment.
Service Tecnican Mechanical
Aggreko
01.2015 - 01.2019
Carry out major repairs onsite and in the workshop on HHP Cummins diesel engine
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Managed time efficiently in order to complete all tasks within deadlines.
Diesel mechanic
William Adams
01.2013 - 01.2015
Night shift team leader to complete 2 x 3516b Marine propulsion engines
Job successfully completed early and within budget
Carried out 50000 hr rebuild on 2 x 3612 gas fired compressors with in a 22 day timeline on each job both came in below time and budget and exceeding customer expectations
Carry out PM service contracts and repairs on stand by and prime power generator sets
Carry out fault finding and servicing on all non captive Caterpillar engine models
Diesel mechanic
William Adams
10.2010 - 01.2013
Striping, rebuilding and testing G3516 engines in the LMS Energy rebuild contract
Stripping quoting and assembling other model cat engines
Stripping and inspecting and assembly of transmissions
Assisting Clayton truck bay at times of high demand (rebuilds fault finding and general service and chassis work)
Diesel Mechanic
Aggreko
01.2009 - 10.2010
Organise and carryout preventative maintenance and servicing of generators both onsite and in house
Assist in organising day to day running of workshop including managing staff workloads and prioritising work flows and maintenance schedules
Order parts and maintain a spare parts inventory
Attend breakdowns and provide over the phone customer support
Provide diagnostics and problem solving
National depot support
On call 24/7 for dedicated periods
Diesel Mechanic / Project Diesel Mechanic
Aggreko
01.2004 - 01.2009
Carry out refurbishment programs on generator sets from 15KVA ranging to 1250KVA
Inventory coordination for spare parts to complete rebuilds
Project work at international and interstate locations including the installation of temporary power stations up to 36MW
National depot support
Diesel Mechanic
Aggreko
01.2002 - 01.2004
Completed preventative maintenance and servicing of generators both onsite and in house
Provided diagnostics and problem solving
On call 24/7 for dedicated periods
Diesel Mechanic
Cummins Dandenong
01.1996 - 06.2002
Completed Apprenticeship from 1996 -2000
Carried out servicing, rebuilds and fault finding on industrial, on highway, off highway truck, generator and marine Cummins engines
Field service and on call duties
Education
Heavy Diesel Mechanic - Heavy Stream
Kangan Batman TAFE
Coburg, VIC
01.2000
Skills
Leading major repair team
Forecasting monthly workshop budgets
Planning and forecasting completion of refurbishments
Managing minor and major repairs on gensets
Managing workshop OHS requirements
Current Position
Service Manager Major Repairs, Aggreko Generator Rentals
Accreditations
Victorian Drivers License
Victorian Heavy Rigid Truck Licence
Forklift License
Elevated Work Platform
Construction Industry Basic Induction (Red Card)
Assorted Cummins Training courses
Assorted Caterpillar training courses
Victorian Boat License
Victorian Motor Bike License
Timeline
Service Manager Major Repairs
Aggreko Generator Rentals
01.2024 - Current
Senoir Service Technician Mechanical
Aggreko
01.2019 - 01.202
Service Tecnican Mechanical
Aggreko
01.2015 - 01.2019
Diesel mechanic
William Adams
01.2013 - 01.2015
Diesel mechanic
William Adams
10.2010 - 01.2013
Diesel Mechanic
Aggreko
01.2009 - 10.2010
Diesel Mechanic / Project Diesel Mechanic
Aggreko
01.2004 - 01.2009
Diesel Mechanic
Aggreko
01.2002 - 01.2004
Diesel Mechanic
Cummins Dandenong
01.1996 - 06.2002
Heavy Diesel Mechanic - Heavy Stream
Kangan Batman TAFE
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