Sales Manager with proven success in driving significant sales growth and enhancing team performance. Expertise in sales forecasting, customer engagement, and staff training, resulting in increased monthly unit sales. Demonstrated ability to create effective strategies that boost productivity and meet targets. Committed to fostering a positive team culture that supports overall success.
Overview
14
14
years of professional experience
Work History
New and Used Car Sales Manager - BYD
Penrith City Automotive
Penrith, NSW
12.2023 - Current
Established new BYD dealership, averaging sales of 70 units per month and approximately 25 used units per month.
Managed used car inventory and ensured accurate vehicle descriptions.
Trained sales team on effective customer engagement techniques.
Conducted market research to determine competitive pricing strategies.
Coordinated vehicle inspections and reconditioning processes with service department.
Oversaw daily operations to maintain high standards of customer service.
Implemented training programs to enhance staff product knowledge and sales skills.
Managed marketing and communications initiatives to promote brand awareness in local community, effectively driving sales.
Coordinated with other departments within the dealership such as finance, aftermarket and service teams in order to ensure smooth transaction processes for customers.
Implemented promotions and special offers aimed at increasing showroom traffic.
Built sales forecasts and schedules to reflect desired productivity targets.
Coached, developed and motivated team to achieve revenue goals.
KIA New Car Sales Manager
Gateway Motors
Fairy Meadow, NSW
12.2021 - 12.2023
Trained and mentored staff to increase sales from an average of 20 units per month to an average of 70 per month as a team.
Managed daily operations of new car sales department.
Trained and developed sales team on product knowledge.
Oversaw inventory management for new vehicle stock levels.
Conducted performance evaluations to improve team effectiveness.
Built relationships with customers to enhance satisfaction and loyalty.
Implemented training programs for staff on sales techniques and tools.
Developed and executed strategies to improve new vehicle sales.
Mentored employees to help achieve sales and CSI objectives.
Leveraged CRM database to drive customer contacts, appointments, and sales.
Managed day-to-day operations of the dealership's new car sales department.
Analysed monthly reports to determine areas of improvement in overall performance.
KIA New Car Sales Manger
Great Western KIA (Penrith City Automotive)
Penrith, NSW
02.2012 - 11.2022
Mentored employees to increase monthly team average from 17 units to 80+ units leading us to become dealer of the year 3 years running and global dealer of the year for another 2 consecutive years.
Provided training to sales staff on product features, benefits, and selling techniques.
Trained and mentored sales staff on product knowledge and customer engagement.
Developed and executed strategies to improve new vehicle sales.
Mentored employees to help achieve sales and CSI objectives.
Resolved customer complaints regarding products or services in a timely manner.
Leveraged CRM database to drive customer contacts, appointments, and sales.
Completed extensive product line training to increase sales and render improved services to customers.
Casual Teacher Library and Information Services at Western Sydney Institute of TAFECasual Teacher Library and Information Services at Western Sydney Institute of TAFE