Danny Sánchez
South Melbourne,Australia
Summary
Hardworking employee with customer service, multitasking abilities. Devoted to giving every customer a positive and memorable experience. Supported multiple FOH duties for optimal service to every guest. I have RSA, "DOFOODSAFELY" certificates, and BARTENDER and BARISTA courses as well.
Overview
2
2
years of professional experience
Work History
FOH Manager
Village Cantina Werribee
, Victoria
10.2023 - Current
- Develop and implement customer service standards to ensure consistent quality of service.
- Train new staff on proper customer service techniques, policies and procedures.
- Monitor employee performance to ensure compliance with company standards.
- Maintain accurate records of daily transactions, including cash and credit card payments.
- Resolve customer complaints in a professional manner while maintaining brand integrity.
- Assignee tasks to FOH staff members according to their abilities and experience levels.
- Create weekly schedules for FOH staff that optimize efficiency while meeting labor cost goals.
- Coordinate with back-of-house regarding kitchen operations such as inventory control or staffing needs.
Bartender/Batista
Village Cantina Werribee/Yarraville
Yarraville / Werriibee, Victoria
06.2023 - 10.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, mochas, and Americanos.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Performed opening and closing duties including restocking supplies.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Food Runner/Waiter
Atlantic Group FORMULA 1 GRAND PRIX
St Kilda, Victoria
04.2023 - 05.2023
- Effectively multitasked within fast-paced environment.
- Provided exceptional service to high volume of customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Served alcoholic beverages in accordance with state regulations.
- Greeted customers, took orders, and served drinks according to recipes.
- Managed cash register, accepted payments, and made change for customers.
- Created drink specials and promoted them throughout the bar area.
- Prepared garnishes for drinks such as slices of lemon, lime, orange, olives.
- Stocked bar with beer, wine, liquor and related supplies.
- Checked identification of customers to ensure they met legal drinking age.
Bartender
Errante Bar
Bogota, Colombia
06.2022 - 12.2022
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
Education
BARISTA - Coffee Making Course
Royal Greenhiill Institute of Technology Australia
Melbourne, VIC06.2023
Cocktail Bar And Bar Management - Cocktails And Drinks
Politecnico Internacional
Bogotá COL09.2022
Skills
- Food Quality Standards
- Punctual and Reliable
- Team Building
- Cash Handling and Management
- Outstanding Customer Service
- Health Codes Compliance
Timeline
FOH Manager
Village Cantina Werribee
10.2023 - Current
Bartender/Batista
Village Cantina Werribee/Yarraville
06.2023 - 10.2023
Food Runner/Waiter
Atlantic Group FORMULA 1 GRAND PRIX
04.2023 - 05.2023
Bartender
Errante Bar
06.2022 - 12.2022
BARISTA - Coffee Making Course
Royal Greenhiill Institute of Technology Australia
Cocktail Bar And Bar Management - Cocktails And Drinks
Politecnico Internacional
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